Support Billing Specialist

2 weeks ago


Pune, Maharashtra, India NCS Group Full time

About NCS Group

We are a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, and technology solutions.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

Our diverse workforce of 12,000 has delivered large-scale, mission-critical projects for governments and enterprises in Singapore and the APAC region.

We're searching for an experienced Support Billing Specialist to join our team here at NCS Group

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you

Job Overview

The role is accountable for handling incidents and service requests from end-users by following standard methods and procedures for each application.

Key Responsibilities

  • Perform L2 billing production activities (Plan, monitor, control and manage, etc. for all billing batch jobs in Control-M)
  • Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues
  • Track and manage incidents assigned to L2 to ensure timely and effective resolution
  • Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue

Requirements

Experience and Skills Required:

  • Bachelor's degree in Science/IT/Computer Science or equivalent
  • Minimum 2-3 years of experience in Production Support/Application Support, or equivalent (e.g. infrastructure, development, etc.).
  • 2-6 years of similar experience for L2 Support Kenan Billing Module position.
  • Knowledgeable in Kenan FX 5.0's Data Model and Functionality (rating, discounting, bill generation, payment processing and journaling)
  • Working experience in Unix/Linux, Shell scripts, Oracle SQL
  • Knowledgeable in at programming language (Preferably C/C++)
  • Knowledgeable in ITIL framework is preferred

Estimated Salary: $80,000 - $110,000 per annum

About Our Company

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.



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