AGM - Customer Retention
6 days ago
**Job Description:**
We are looking for a seasoned AGM - Loyalty Program/Loyalty Head to lead our customer loyalty strategy at Sumadhura Infracon Pvt Ltd. As a key member of our team, you will be responsible for designing and executing customer loyalty programs that enhance customer experience, foster long-term relationships, and drive brand loyalty.
**Key Responsibilities:**
- Design and implement loyalty programs that meet business objectives.
- Collaborate with cross-functional teams to ensure seamless program implementation.
- Monitor program performance and recommend improvements to maximize customer satisfaction and ROI.
**Requirements:**
- Proven experience in loyalty program management and customer retention strategies.
- Strong analytical and data interpretation skills to drive informed decision-making.
- Excellent communication and interpersonal skills for effective stakeholder collaboration.
- Knowledge of real estate industry trends and customer behavior.
- Bachelor's/Master's degree in Business Administration, Marketing, or a related field.
- Relevant certifications in Loyalty Management or Customer Relationship Management are a plus.
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