AGM - Customer Retention

6 days ago


Bengaluru, Karnataka, India Sumadhura Infracon Pvt Ltd Full time

**Job Description:**

We are looking for a seasoned AGM - Loyalty Program/Loyalty Head to lead our customer loyalty strategy at Sumadhura Infracon Pvt Ltd. As a key member of our team, you will be responsible for designing and executing customer loyalty programs that enhance customer experience, foster long-term relationships, and drive brand loyalty.

**Key Responsibilities:**

  • Design and implement loyalty programs that meet business objectives.
  • Collaborate with cross-functional teams to ensure seamless program implementation.
  • Monitor program performance and recommend improvements to maximize customer satisfaction and ROI.

**Requirements:**

  • Proven experience in loyalty program management and customer retention strategies.
  • Strong analytical and data interpretation skills to drive informed decision-making.
  • Excellent communication and interpersonal skills for effective stakeholder collaboration.
  • Knowledge of real estate industry trends and customer behavior.
  • Bachelor's/Master's degree in Business Administration, Marketing, or a related field.
  • Relevant certifications in Loyalty Management or Customer Relationship Management are a plus.


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