Retention Specialist

4 days ago


Bengaluru, Karnataka, India Sumadhura Infracon Pvt Ltd Full time

About the Role: As a Retention Specialist, you will be responsible for developing and executing customer-centric retention strategies to improve customer satisfaction and loyalty.

Key Responsibilities:
- Design and implement retention programs to improve customer retention and brand loyalty.
- Analyze customer behavior and program data to inform decision-making.
- Collaborate with cross-functional teams to align retention strategies with business objectives.
- Monitor program performance and recommend improvements to maximize customer satisfaction and ROI.

Requirements:

  • Proven experience in customer retention strategies and loyalty program development.
  • Strong analytical and data interpretation skills to drive informed decision-making.
  • Excellent communication and interpersonal skills for effective stakeholder collaboration.

Estimated Salary: ₹18,00,000 - ₹25,00,000 per annum (based on location and experience).

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