Retention Expert
4 days ago
About Us:
At PlatinumRx, we are committed to making chronic medications more affordable and accessible. Our fast-growing e-pharmacy leverages technology to provide significant savings to our customers while ensuring top-notch quality and service.
Job Summary:
We are seeking an experienced Retention Expert to drive customer loyalty and repeat purchases. As a key member of our team, you will develop and execute retention campaigns to increase customer engagement and repeat purchases.
Key Responsibilities:
- Develop and execute retention campaigns to increase customer engagement and repeat purchases.
- Leverage CRM tools for targeted segmentation, campaign automation, and performance tracking.
- Analyze customer behavior, churn patterns, and feedback to implement effective retention strategies.
- Collaborate with marketing and product teams to align retention efforts with overall business objectives.
- Monitor and optimize key retention metrics such as churn rate, repeat purchase rate, and customer lifetime value.
Requirements:
- 1-2+ years of experience in retention, CRM, or lifecycle marketing.
- Hands-on experience with CRM tools like WebEngage, MoEngage, or Clevertap.
- Strong analytical skills with the ability to derive insights from customer data.
- Creative problem-solving skills to design innovative retention campaigns.
- Excellent communication and collaboration skills.
What We Offer:
- Competitive compensation with significant growth opportunities.
- The opportunity to work in a high-growth startup environment.
Estimated Salary: $80,000 - $110,000 per year.
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