Customer Experience Director
1 day ago
**Job Overview:**
We are seeking an experienced AGM - Loyalty Program/Loyalty Head to join our team at Sumadhura Infracon Pvt Ltd. The successful candidate will be responsible for leading the design and execution of customer loyalty strategies to enhance customer experience, foster long-term relationships, and drive brand loyalty.
**Key Responsibilities:
- Develop and implement loyalty programs to improve customer retention and enhance brand loyalty.
- Analyze customer behavior and program data to drive impactful loyalty initiatives.
- Collaborate with cross-functional teams to align loyalty strategies with business objectives.
- Monitor program performance and recommend improvements to maximize customer satisfaction and ROI.
**Requirements:**
- Proven experience in loyalty program management and customer retention strategies.
- Strong analytical and data interpretation skills to drive informed decision-making.
- Excellent communication and interpersonal skills for effective stakeholder collaboration.
- Knowledge of real estate industry trends and customer behavior.
- Bachelor's/Master's degree in Business Administration, Marketing, or a related field.
- Relevant certifications in Loyalty Management or Customer Relationship Management are a plus.
**Benefits:**
- A competitive estimated salary of ₹1,200,000 per annum (based on industry standards and location).
- Ongoing training and professional development opportunities.
- The chance to work with a dynamic and innovative team.
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