Technical Director of Global Customer Experience

5 days ago

Bengaluru, Karnataka, India Palo Alto Networks Full time

Company Overview
Palo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. We are committed to building diverse teams and creating a customer-obsessed culture.

Our mission is to be the cybersecurity partner of choice, and we achieve this by delivering exceptional customer experiences. We believe in the power of collaboration and value in-person interactions, which is why our employees generally work full-time from our office with flexibility offered where needed.

As a member of our team, you will have the opportunity to shape the future of cybersecurity. We work fast, value ongoing learning, and respect each employee as a unique individual. Our development and personal wellbeing programs are designed to give you choice in how you are supported.

About the Role

We are seeking a Technical Director of Global Customer Experience to lead a team of technical architects and provide technical leadership to GCS teams across JAPAC. This role is closely aligned with GCS Global Technical leaders and Product leaders, and you will bring technical expertise and consistency into the GCS JAPAC organisation.

As a Technical Director, you will be responsible for ensuring strong connections with global GCS technical leaders and teams, Product teams, GCS and Technical Consulting teams across JAPAC to deliver exceptional customer outcomes. You will act as a 'technical entrepreneur' to create cross-functional communities of practice, becoming a technical spokesperson for PANW and feeding customer feedback into the NPI process.

Your Impact

  • Lead a team of technical architects to ensure exceptional customer outcomes during deployment, adoption, and the resolution of any post-sale issues or escalations.
  • Manage and report on product-level metrics across JAPAC, collaborating with broader GCS leadership in JAPAC to deliver seamless deployments, adoption, and customer satisfaction.
  • Support the broader GCS organisation in JAPAC by creating cross-functional communities of practice bringing together GCS, Technical Consulting, Product, and sales teams.
  • Align closely with Product leaders in the designated Product areas and create relationships to ensure seamless communication and alignment around product innovation and release cycles.
  • Manage and support enablement, training, and continuous learning for all GCS resources within the designated Product area.
  • Manage the effective resourcing and execution of technical advice and guidance to customers, aligning with other GCS leaders to achieve seamless delivery of customer outcomes.
  • Provide customer insights back up to Product and GCS global organisations to build knowledge and help prioritise customer requirements, Feature Requests, and areas of innovation.
  • Collaborate with GCS Area leadership and sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post-sales experience when necessary in critical customer situations.
  • Actively participate as a core leader of the GCS JAPAC leadership team bringing product-specific opportunities and challenges to the leadership team with data to enable effective and efficient execution.
  • Actively participate as a core leader of the GCS global Technical Services organisation to bring Theatre level insights up for discussion and resolution, using data to inform detailed, quantified perspectives.
  • Build a strong cross-functional interlock and operating cadence with Sales, Product, and Technical Consulting teams in Area to improve product supportability and proactive support capabilities.
  • Develop a high-performance team of GCS staff creating a cohesive community of practice in the designated product area both within JAPAC and globally.
  • Develop thought leadership and act as a technical spokesperson for PANW supporting customer events and creating profile.
  • Bring customer insights into the NPI process for continual innovation.
  • Support customer-product org initiatives including Customer Advisory Boards.

What You Bring

  • Technical thought leadership and the ability to anticipate and quickly adapt to changing product, customer, and company needs.
  • Passion for creating diverse teams and a customer-obsessed, outcomes-focused culture. Ability to inspire, attract, and develop the best talent.
  • Ability to create a strategy and align resources to execute and drive continuous improvement in alignment with other teams and organisations.
  • Executive presence - The ability to effectively communicate and influence at senior levels with customers and within the organization.
  • Advanced communication skills to break down complex technical challenges and communicate effectively to technical and non-technical audiences.

Qualifications

  • 10+ years' experience in a high growth SaaS/Cloud Enterprise Organization, or similar experience - Including at least 5+ years in a leadership capacity.
  • Experience working across JAPAC with multiple cultures and languages and leading virtual teams.
  • Demonstrated experience leading direct/indirect teams of 5+ in technical, product, professional services, and/or Support organisations.
  • Experience managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction.
  • Customer-facing experience in senior roles.
  • Travel requirement up to 30% within JAPAC and HQ.
  • Experience building and growing teams with both direct and indirect reporting lines.
  • History of building trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and service delivery Partners.
  • STEM Bachelor's Degree required or equivalent experience or equivalent military experience required - Master's degree preferred.

Additional Information

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. Our employees generally work full-time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

  • Talented Full Stack Engineer for Global Customer Development

    4 days ago

    Bengaluru, Karnataka, India leading Global Customer of Alp consulting Full time

    As a leading global customer of Alp consulting, we are seeking an exceptional Senior Python Full-Stack Engineer to join our core development team. This is an exciting opportunity to drive the architecture, design, and implementation of scalable and high-performance applications using Python and React.js with cloud computing (especially AWS) and modern...

  • Creative Visual Experience Lead

    1 day ago

    Bengaluru, Karnataka, India beep experience Full time

    About UsWe are a media neutral collective of passionate storytellers, curating brand experiences globally. Our team is always ready with laptops and a spare set of clothes, driven by our love for what we do.The RoleWe are looking for an Art Director - Graphic Design to join our team in Bangalore, reporting directly to the Creative Head. This role will...

  • Leading Global Customer of Alp Consulting Seeks Experienced Python Full Stack Engineer

    3 days ago

    Bengaluru, Karnataka, India leading Global Customer of Alp consulting Full time

    We are a leading global customer of Alp consulting, and we are seeking an experienced Python Full Stack Engineer to join our team.This is a unique opportunity for a highly skilled professional with 7+ years of industry experience to lead the development of new products using Python & React.js. As a key member of our core development team, you will be...

  • Product Director

    4 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    About the RoleAs a Product Director - Customer Experience at ADCI - Karnataka, you will be responsible for leading our product strategy and vision, leveraging internal data and external analysis to drive business growth. Your expertise in product management, user experience, and software development processes will be crucial in defining creative,...

  • Customer Service Director

    2 weeks ago

    Bengaluru, Karnataka, India Karma Group Global Full time

    Job Description:We are seeking a seasoned Customer Service Director to spearhead our customer service and reservations team. As a highly motivated leader, you will oversee the delivery of exceptional customer experiences across all touchpoints, driving customer satisfaction and loyalty.Key Responsibilities:Lead and develop a high-performing team of customer...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    Oracle is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our global customer support team, you will be responsible for providing exceptional technical support to customers worldwide.Salary: $60,000 - $80,000 per yearAbout the RoleThis is an exciting opportunity to work with a leading technology company and make a...

  • Sales Director

    2 weeks ago

    Bengaluru, Karnataka, India Wings Global Services Full time

    At Wings Global Services, we are seeking a seasoned Sales Director to spearhead our global expansion efforts. This is a pivotal role that requires a strategic thinker with exceptional leadership skills.About the RoleWe are looking for a highly experienced sales professional who can develop and execute a sales strategy that aligns with our company's overall...

  • Global Technical Service Director

    4 weeks ago

    Bengaluru, Karnataka, India Syniverse Full time

    Syniverse is the world's most connected company, driving innovation and advancement in the technology industry. As a Global Technical Service Director, you will lead various functions to maintain normal operation of IT systems for clients, undertaking installation and commissioning of software and hardware, delivering successful development, implementation,...

  • Global Customer Insights Director

    3 weeks ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    **About the Role**We are seeking an exceptional individual to join our team as a Global Customer Insights Director at Novo Nordisk.The ideal candidate will be responsible for driving high-quality primary market research for key products, portfolios, and areas of interest on a country, regional, and global level.With over 10 years of experience in customer...

  • Director of Customer Experience

    1 day ago

    Bengaluru, Karnataka, India FRND Full time

    About FRNDAt FRND, we're looking for a skilled Customer Experience Director to lead our team and deliver exceptional customer results. The salary for this role is estimated at around $80,000 per year.The Job Description:We're seeking a motivated leader who can inspire and guide a team to meet their goals and maintain high morale. Key responsibilities...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Oracle is seeking a skilled Technical Support Specialist to join our team in the United States. In this role, you will provide exceptional customer service and technical support to our global customers.Salary: $65,000 - $85,000 per annumAbout the RoleThis is an exciting opportunity for a highly motivated individual who is passionate about delivering...

  • Director of Technical Innovation

    4 weeks ago

    Bengaluru, Karnataka, India Renesas Electronics Full time

    About the RoleWe are seeking a highly skilled Director of Technical Innovation to lead our team of engineers in creating cutting-edge solutions for the automotive, industrial, and IoT markets. As a key member of our global team, you will be responsible for driving innovation and technical differentiation within the organization.Job DescriptionThe Director of...

  • Global Account Director

    4 weeks ago

    Bengaluru, Karnataka, India Assembly Global Full time

    About the RoleWe are seeking an accomplished Account Director to lead the strategic growth and planning excellence for some of our key client relationships in the region. As a key member of our team, you will be responsible for overseeing the activation delivery of these accounts and managing client stakeholders and internal teams on global, regional, and...

  • Global Python Expert Seeking Cloud Solutions

    1 week ago

    Bengaluru, Karnataka, India leading Global Customer of Alp consulting Full time

    Senior Python EngineerA senior-level software engineer position at leading Global Customer of Alp consulting is available. We are looking for a highly skilled and experienced individual to lead our development team in building scalable and high-performance applications using Python, React.js, and cloud computing.Key Responsibilities:Lead the development of...

  • Global Customer Experience Leader

    7 days ago

    Bengaluru, Karnataka, India Microsoft Full time

    About MicrosoftAs a leader in the technology industry, Microsoft is committed to empowering every person and organization on the planet to achieve more. Our mission is to create a culture of inclusion where everyone can thrive at work and beyond.About the RoleWe are seeking an exceptional Global Customer Experience Leader to join our team. In this role, you...

  • Customer Service Director

    2 weeks ago

    Bengaluru, Karnataka, India Karma Group Global Full time

    At Karma Group Global, we are seeking a highly skilled Customer Service Director to lead and oversee our customer service and reservations team.The ideal candidate will have a proven track record in customer service management, strong leadership skills, and a passion for ensuring exceptional customer experiences. This role is crucial in driving customer...

  • Senior Full-Stack Developer and Technical Leader

    3 weeks ago

    Bengaluru, Karnataka, India leading Global Customer of Alp consulting Full time

    About the RoleWe are seeking a highly skilled Senior Full-Stack Developer and Technical Leader to join our team at leading Global Customer of Alp consulting. This is an exciting opportunity for a talented professional to lead the development of new products, drive technical direction, and mentor junior developers.Job DescriptionProduct Development: Design,...

  • Technical Director of Product Development

    3 weeks ago

    Bengaluru, Karnataka, India client of NeerInfo Solutions Full time

    Lead Engineering RoleAs the Technical Director of Product Development, you will oversee the technical design and development of new features while guiding a high-performing engineering team. Your key responsibilities include ensuring that all development aligns with the technical design, meets quality standards, and adheres to defined processes.

  • Technical Lead for Cloud-Native Full-Stack Engineering

    1 day ago

    Bengaluru, Karnataka, India leading Global Customer of Alp consulting Full time

    Job Title: Technical Lead for Cloud-Native Full-Stack EngineeringAbout the Role:We are seeking an experienced Technical Lead to join our team at leading Global Customer of Alp consulting, responsible for leading the development of new products and driving technical excellence in full-stack engineering. As a senior member of our engineering team, you will be...

  • Technical Director for Rail Signalling

    4 weeks ago

    Bengaluru, Karnataka, India Arcadis Full time

    Role Overview:Arcadis is a leading global design and consultancy firm, dedicated to delivering sustainable solutions for natural and built assets. As our Technical Director for Rail Signalling, you will be responsible for translating our global aspirations into a clear service delivery strategy for rail signalling and telecommunications.This role involves...