Customer Experience Insights Specialist

24 hours ago


Bengaluru, Karnataka, India VIDPRO CONSULTANCY SERVICES Full time

About the Role:

We are seeking a skilled Customer Experience Insights Specialist to join our team at VidPro Consultancy Services. As a Senior Analyst, you will play a crucial role in driving business growth by leveraging your expertise in data analysis and customer insights.

You will work closely with cross-functional teams to identify opportunities and surface them to teams across functions. Your passion for customer feedback and experience analytics will be essential in delivering impactful presentations that drive action across the organization.

You will partner with other Analysts on the team and Directors to deliver results-oriented projects and initiatives. Your ability to tell a story with data and collaborate with team members will be highly valued.

About the Client:
Our client is a leading telecommunications and media organization with a strong presence in the United States. They offer a range of connectivity services to their customers and strive to bring communities together.

Job Description:

In this role, you will be responsible for:

  • Collecting, stitching and analyzing Voice of Customer and CX data to inform business decisions.
  • Partnering with cross-functional teams to identify opportunities and develop solutions.
  • Delivering impactful presentations that drive action across the organization.
  • Working closely with Directors and other Analysts to deliver results-oriented projects and initiatives.

Requirements:

  • Bachelor's degree in data science/Analytics, Statistics or Business. Master's degree is a plus.
  • 5+ years of experience in an analytical, customer insights or related business function.
  • Basic knowledge of SQL and Google Big Query.
  • 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform.
  • Strong communication skills.
  • Ability to work in a night shift.

Compensation:

The estimated salary for this position is around 19.8 lakhs per annum, which includes a basic pay along with allowances and benefits.



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