Customer Experience Data Insights Specialist

7 days ago


Bengaluru, Karnataka, India myGwork Full time

We are seeking a skilled Business Intelligence Engineer to join our Customer Experience and Business Trends team at Amazon.

About the Role

This is a fantastic opportunity for a motivated and analytical individual to work with diverse data sources, develop innovative solutions, and drive customer-centric decision-making. As a Business Intelligence Engineer, you will be responsible for designing, developing, and managing scalable data analytics solutions to support business needs.

Key responsibilities include owning and managing complex analyses metrics, reports, and dashboards, identifying new data sources and methodologies, driving process simplification and automation, and presenting insights to technical and non-technical stakeholders.

About the Team

The Customer Experience and Business Trends team is a global organization dedicated to deeply understanding and improving customer experience across various functions. We are a team of builders who leverage data to influence product and service offerings, using a customer-first approach based on need determination, problem-solving, and working backwards.

We use technical and non-technical approaches, staying aware of industry and business trends, and collaborate with diverse profiles, skills, and backgrounds, including Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, and more.

Qualifications

To be successful in this role, you should have 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL, and experience with data visualization using Tableau, Quicksight, or similar tools. Additionally, you should have knowledge of scripting languages like Python, Java, or R, and a Master's degree or Advanced technical degree is preferred.

You will also possess excellent analytical skills, ability to work collaboratively, and clearly articulate assumptions, methodologies, results, and implications. Estimated salary for this position is around $120,000 - $180,000 per year, depending on location and experience.

Please visit https://amazon.jobs/content/en/how-we-hire/accommodations for information on accommodations during the application and hiring process.



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