Customer Experience Liaison

1 month ago


Bhubaneshwar, Odisha, India MagicDecor Full time
Role Overview

We are seeking a highly skilled Customer Experience Associate to join our team at MagicDecor. As a key member of our support team, you will be responsible for delivering exceptional customer service and support via multiple channels.

Key Responsibilities
  • Provide timely and effective support to customers through phone, email, chat, and other channels.
  • Systematically escalate complex issues to relevant teams and owners, ensuring prompt resolution and follow-through.
  • Collaborate closely with cross-functional teams to develop product knowledge and improve processes.
  • Take ownership of process improvements by analyzing escalated cases and working with teams to reduce resolution time and enhance the customer experience.
  • Support various audits and internal control initiatives as needed.
Requirements
  • 1-3 years of experience in customer support, customer interaction, or negotiation.
  • Background in Interior Design, Insurance, Healthcare, or E-Commerce is a plus.
  • Proven ability to handle customer interactions with exceptional verbal and written communication skills.
What We Offer
  • Open-door policy and a flat organizational structure.
  • A dynamic work environment in a growing company.
  • Strong support from peers and a collaborative team culture.


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