Customer Care Operations Manager
4 weeks ago
Mahindra Rise is seeking a highly skilled Customer Care Operations Manager to oversee the delivery of exceptional customer experiences across our automotive dealerships. As a key member of our team, you will be responsible for ensuring that our customers receive the highest level of service and support. Your role will involve working closely with our dealerships to develop and implement effective customer care strategies, training programs, and process improvements to drive customer satisfaction and loyalty.
Key Responsibilities
- Develop and implement customer care strategies to drive customer satisfaction and loyalty
- Collaborate with dealerships to design and deliver training programs for customer-facing staff
- Work with dealerships to implement process improvements to enhance customer experience
- Monitor and analyze customer feedback to identify trends and areas for improvement
- Develop and track key performance indicators (KPIs) to measure customer satisfaction and loyalty
Requirements
- 3-8 years of experience in customer care or a related field
- Proven track record of delivering exceptional customer experiences
- Excellent communication and interpersonal skills
- Ability to analyze data and identify trends
- Strong problem-solving and process improvement skills
What We Offer
Mahindra Rise offers a competitive salary and benefits package, as well as opportunities for career growth and development.
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