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Customer Experience Associate

1 month ago

Bhubaneshwar, Odisha, India MagicDecor Full time
Job Description
We are seeking a skilled Customer Relationship Management professional to provide top-notch support to our customers. The ideal candidate will have strong negotiation skills and the ability to manage queries effectively.

Key Responsibilities
  • Handle customer inquiries and provide technical support via various channels
  • Systematically escalate issues to relevant teams and follow up on resolutions
  • Collaborate with departments to develop product knowledge and improve processes
  • Support internal audits and control initiatives
  • Foster a positive company culture and be adaptable to change


RequirementsEssential Qualifications
  • 1-3 years of experience in customer support or a related field
  • Strong communication and negotiation skills
  • Experience in customer-facing roles is an added advantage


Benefits
  • Open-door policy and a dynamic work environment
  • Opportunities for growth and professional development
  • Strong support from colleagues and a positive work culture