Customer Experience Associate

2 weeks ago


Bhubaneshwar, Odisha, India MagicDecor Full time
Job Opportunity
We are seeking a skilled Customer Experience Associate to provide exceptional support to our customers. The ideal candidate will possess strong negotiation and query management skills, with the ability to handle customer inquiries and escalate issues to relevant teams.

Key Responsibilities
  • Provide technical and product support to customers via multiple channels, including phone, email, and chat.
  • Systematically escalate problems to relevant owners and teams, ensuring timely resolutions.
  • Collaborate with multiple departments to develop product knowledge and improve processes.
  • Ownership to analyze escalated cases and work cross-functionally to reduce resolution time and enhance the customer experience.
  • Support various ad-hoc audits and internal control initiatives.


Requirements
What You'll Need
  • 1-3 years of experience in Customer Support, Customer interaction, and Negotiation.
  • Experience in Interior Design, Insurance, Healthcare, or E-Commerce is an added advantage.
  • Exceptional verbal and written communication skills.


Benefits
What You'll Get
  • Open Door Policy.
  • Dynamic working environment in a growing firm.
  • Strong support from peers.


Requirements
Customer Relationship Management (CRM), Customer Experience, Customer Retention, Customer Service, Oral Communication, Organization Skills, Negotiation, Business Client Relations, Interpersonal Skills, Phone Manner

  • Bhubaneshwar, Odisha, India MagicDecor Full time

    Job Title: Customer Experience AssociateWe are seeking a highly skilled Customer Experience Associate to join our team at MagicDecor. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and provide timely and effective...


  • Bhubaneshwar, Odisha, India MagicDecor Full time

    Customer Support SpecialistWe are seeking a highly skilled and enthusiastic Customer Support Specialist to join our team at MagicDecor. The ideal candidate will possess excellent negotiation and query management skills, with the ability to provide continuous support to customers and resolve issues in a timely manner.Key Responsibilities:Handle inbound...


  • Bhubaneshwar, Odisha, India MagicDecor Full time

    Role OverviewWe are seeking a highly skilled Customer Experience Associate to join our team at MagicDecor. As a key member of our support team, you will be responsible for delivering exceptional customer service and support via multiple channels.Key ResponsibilitiesProvide timely and effective support to customers through phone, email, chat, and other...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Title: Area Customer Care ManagerCompany: Mahindra & Mahindra LtdKey Responsibilities:Dealer Manpower Management: Ensure adequate manpower availability and training plans for dealerships.Customer Satisfaction: Improve CAPS scores and NPS ratings by addressing customer concerns and engaging in customer-centric programs.Workshop Processes: Implement and...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Title: Area Customer Care ManagerAt Mahindra Rise, we are seeking a highly skilled and experienced Area Customer Care Manager to join our team. The successful candidate will be responsible for leading our customer care operations in the region, ensuring exceptional customer satisfaction and driving business growth.Key Responsibilities:Develop and...


  • Bhubaneshwar, Odisha, India Aarav Infotech India Pvt. Ltd. Full time

    Job TitleBusiness Development AssociateWe are seeking a talented and experienced Business Development Associate to join our team at Aarav Infotech India Pvt. Ltd. The ideal candidate will have a strong background in sales and business development, with a proven track record of success in identifying and pursuing new business opportunities.Job...

  • Finance Associate

    2 weeks ago


    Bhubaneshwar, Odisha, India Nexus Power Full time

    Job Title: Finance AssociateNexus Power is seeking a highly skilled Finance Associate to join our team. As a key member of our finance department, you will be responsible for managing financial accounting and reporting, management accounting, audit, insurance, finance, taxation, economic planning, and capital formation.Key Responsibilities:Assist in managing...

  • Finance Associate

    2 weeks ago


    Bhubaneshwar, Odisha, India Nexus Power Full time

    Job Title: Finance AssociateAt Nexus Power, we are seeking a highly skilled Finance Associate to join our team. The successful candidate will be responsible for managing the firm's financial aspects, including financial accounting and reporting, management accounting, audit, insurance, finance, taxation, economic planning, and capital formation.Key...


  • Bhubaneshwar, Odisha, India Aarav Infotech India Pvt. Ltd. Full time

    Job Title:Business Development AssociateJob Description:Aarav Infotech India Pvt. Ltd. is seeking a talented full-time Corporate Business Development Executive with 1 to 3 years of experience in the IT industry and software sales. The successful candidate will be part of a growing digital team delivering first-class user experiences to a global audience.Key...


  • Bhubaneshwar, Odisha, India Nexus Power Full time

    Job Title: Finance Associate ProfessionalJob Summary:Nexus Power is seeking a highly skilled Finance Associate Professional to join our team. The successful candidate will be responsible for managing the firm's financial aspects, including financial accounting and reporting, management accounting, audit, insurance, finance, taxation, economic planning, and...

  • Programme Associate

    2 weeks ago


    Bhubaneshwar, Odisha, India International Forum for Environment, Sustainability & Technology (iFOREST) Full time

    Job Title: Programme Associate - EngagementThe International Forum for Environment, Sustainability & Technology (iFOREST) is seeking a highly motivated and experienced Programme Associate - Engagement to support the organisation's engagement and outreach activities in Odisha.Key Responsibilities:Develop and implement outreach strategies to enhance the...

  • Programme Associate

    2 weeks ago


    Bhubaneshwar, Odisha, India International Forum for Environment, Sustainability & Technology (iFOREST) Full time

    Job Title: Programme Associate - EngagementWe are seeking a highly motivated and experienced Programme Associate - Engagement to join our team at the International Forum for Environment, Sustainability & Technology (iFOREST). The successful candidate will play a critical role in developing and implementing outreach strategies to enhance the organization's...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Title: Area Customer Care ManagerCompany: Mahindra & Mahindra LtdJob Summary:We are seeking an experienced Area Customer Care Manager to join our team. In this role, you will be responsible for leading the customer care function for our dealer network, ensuring excellent customer experience and adherence to company standards.Key Responsibilities:Dealer...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Summary:As a Customer Care Manager - Dealership Excellence at Mahindra Rise, you will be responsible for ensuring dealer manpower availability, training plans, and adherence to company CI norms. Your goal will be to improve customer satisfaction in the state by enhancing CAPS improvement and NPS Score. You will also ensure process parameters are in place...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Summary:Mahindra Rise is seeking a skilled Customer Care Manager to lead our dealer network in delivering exceptional customer experiences. As a key member of our team, you will be responsible for ensuring dealer manpower availability, training, and adherence to company standards.Key Responsibilities:Dealer Manpower Management: Ensure adequate manpower...


  • Bhubaneshwar, Odisha, India Naukripay Full time

    Service Coordinator Role at NaukripayNaukripay is seeking a skilled Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring the smooth delivery of services to our clients.Key Responsibilities:Coordinate services to meet client needsOversee the delivery of services, ensuring alignment and a common...


  • Bhubaneshwar, Odisha, India Rajesh & Company Full time

    Rajesh & Company is a leading marketing organization in the industry, specializing in industrial products of multinational companies.We are seeking a highly skilled Sales Coordinator to join our team.Key Responsibilities:• Assist in sales and customer support activities to drive business growth.• Collaborate with cross-functional teams to achieve sales...


  • Bhubaneshwar, Odisha, India Rajesh & Company Full time

    Rajesh & Company, a leading marketing organization in Odisha, is seeking a highly skilled professional to fill the role of Back Office Coordinator / Sales Coordinator / Customer Support Executive.Key Responsibilities:• Provide exceptional customer support and sales services to clients.• Assist in the coordination of back office operations, ensuring...


  • Bhubaneshwar, Odisha, India Rajesh & Company Full time

    Rajesh & Company: A Leading Marketing OrganizationWe are a prominent marketing organization in Odisha, specializing in industrial products from multinational companies.Job Opportunity: Back Office Coordinator / Sales Coordinator / Customer Support ExecutiveRequirements:Preference will be given to candidates with knowledge in Tally and MS...


  • Bhubaneshwar, Odisha, India AUDIOTRONICS Full time

    We are seeking an ambitious and results-driven Sales Engineer to drive sales by targeting new prospects and cultivating existing customer relationships. As a key member of our team, you will be responsible for acquiring new customers, driving revenue growth through upselling and cross-selling, ensuring customer retention, and contributing to the overall...