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Customer Experience Associate

2 months ago

Bhubaneshwar, Odisha, India MagicDecor Full time
Job Opportunity
We are seeking a skilled Customer Experience Associate to provide exceptional support to our customers. The ideal candidate will possess strong negotiation and query management skills, with the ability to handle customer inquiries and escalate issues to relevant teams.

Key Responsibilities
  • Provide technical and product support to customers via multiple channels, including phone, email, and chat.
  • Systematically escalate problems to relevant owners and teams, ensuring timely resolutions.
  • Collaborate with multiple departments to develop product knowledge and improve processes.
  • Ownership to analyze escalated cases and work cross-functionally to reduce resolution time and enhance the customer experience.
  • Support various ad-hoc audits and internal control initiatives.


Requirements
What You'll Need
  • 1-3 years of experience in Customer Support, Customer interaction, and Negotiation.
  • Experience in Interior Design, Insurance, Healthcare, or E-Commerce is an added advantage.
  • Exceptional verbal and written communication skills.


Benefits
What You'll Get
  • Open Door Policy.
  • Dynamic working environment in a growing firm.
  • Strong support from peers.


Requirements
Customer Relationship Management (CRM), Customer Experience, Customer Retention, Customer Service, Oral Communication, Organization Skills, Negotiation, Business Client Relations, Interpersonal Skills, Phone Manner