Customer Care Manager

6 days ago


Bhubaneshwar, Odisha, India Mahindra Rise Full time

Job Summary:

Mahindra Rise is seeking a skilled Customer Care Manager to lead our dealer network in delivering exceptional customer experiences. As a key member of our team, you will be responsible for ensuring dealer manpower availability, training, and adherence to company standards.

Key Responsibilities:

  • Dealer Manpower Management: Ensure adequate manpower availability and training for dealerships.
  • Training and Development: Develop and implement training plans to enhance dealer skills and knowledge.
  • Customer Satisfaction: Drive customer satisfaction through effective issue resolution and CAPS improvement.
  • Workshop Processes: Ensure process parameters are in place at workshops, adhering to business development processes.
  • Dealership Profitability: Ensure target achievement by adhering to yearly business plans and customer retention strategies.

Requirements:

  • Graduate/Postgraduate in Mechanical/Automobile/Mechatronics Engineering.
  • Core Automotive customer care experience of 3-8 years.
  • Critical skills in identifying customer needs, territory coverage optimization, and customer care management.


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