Customer Experience Manager

2 weeks ago


Bhubaneshwar, Odisha, India Mahindra Rise Full time
Job Title: Area Customer Care Manager

Company: Mahindra & Mahindra Ltd

Key Responsibilities:
  • Dealer Manpower Management: Ensure adequate manpower availability and training plans for dealerships.
  • Customer Satisfaction: Improve CAPS scores and NPS ratings by addressing customer concerns and engaging in customer-centric programs.
  • Workshop Processes: Implement and manage processes at workshops, adhering to Business Development Process and QLIKVIEW.
  • Dealership Profitability: Achieve target sales and customer retention goals by optimizing dealership operations and productivity.
  • Training and Development: Develop and implement training plans, ensuring dealerships meet quality and efficiency standards.
Requirements:
  • Education: Graduate or Postgraduate in Mechanical, Automobile, or Mechatronics Engineering.
  • Experience: 3-8 years of core automotive customer care experience.
  • Critical Skills: Identifying Customer Needs, Territory Coverage Optimization, Customer Care & Service Management, Warranty Management, Dealer Manpower Management & Development, Designing Customer Experience, Product Knowledge & Application, Customer Focus, Dealer Relationship Management, Manpower Planning, Service Planning.


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Title: Area Customer Care ManagerAt Mahindra Rise, we are seeking a highly skilled and experienced Area Customer Care Manager to join our team. The successful candidate will be responsible for leading our customer care operations in the region, ensuring exceptional customer satisfaction and driving business growth.Key Responsibilities:Develop and...


  • Bhubaneshwar, Odisha, India MagicDecor Full time

    Job OpportunityWe are seeking a skilled Customer Experience Associate to provide exceptional support to our customers. The ideal candidate will possess strong negotiation and query management skills, with the ability to handle customer inquiries and escalate issues to relevant teams. Key ResponsibilitiesProvide technical and product support to customers via...


  • Bhubaneshwar, Odisha, India MagicDecor Full time

    Customer Support SpecialistWe are seeking a highly skilled and enthusiastic Customer Support Specialist to join our team at MagicDecor. The ideal candidate will possess excellent negotiation and query management skills, with the ability to provide continuous support to customers and resolve issues in a timely manner.Key Responsibilities:Handle inbound...


  • Bhubaneshwar, Odisha, India MagicDecor Full time

    Job Title: Customer Experience AssociateWe are seeking a highly skilled Customer Experience Associate to join our team at MagicDecor. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and provide timely and effective...


  • Bhubaneshwar, Odisha, India MagicDecor Full time

    Role OverviewWe are seeking a highly skilled Customer Experience Associate to join our team at MagicDecor. As a key member of our support team, you will be responsible for delivering exceptional customer service and support via multiple channels.Key ResponsibilitiesProvide timely and effective support to customers through phone, email, chat, and other...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Title: Area Customer Care ManagerCompany: Mahindra & Mahindra LtdJob Summary:We are seeking an experienced Area Customer Care Manager to join our team. In this role, you will be responsible for leading the customer care function for our dealer network, ensuring excellent customer experience and adherence to company standards.Key Responsibilities:Dealer...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Summary:As a Customer Care Manager - Dealership Excellence at Mahindra Rise, you will be responsible for ensuring dealer manpower availability, training plans, and adherence to company CI norms. Your goal will be to improve customer satisfaction in the state by enhancing CAPS improvement and NPS Score. You will also ensure process parameters are in place...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Summary:Mahindra Rise is seeking a skilled Customer Care Manager to lead our dealer network in delivering exceptional customer experiences. As a key member of our team, you will be responsible for ensuring dealer manpower availability, training, and adherence to company standards.Key Responsibilities:Dealer Manpower Management: Ensure adequate manpower...


  • Bhubaneshwar, Odisha, India Rajesh & Company Full time

    Rajesh & Company is a leading marketing organization in Odisha dealing in Industrial products of MNC Companies.Hiring for : Customer Support ExecutiveKey Responsibilities: Assist clients with queries and concerns related to our products. Collaborate with the sales team to identify new business opportunities. Provide excellent customer service to ensure...


  • Bhubaneshwar, Odisha, India Naukripay Full time

    Naukripay is searching for a skilled Service Coordinator to join their team. The ideal candidate will have excellent communication skills and be able to effectively coordinate services with clients and internal teams.The successful candidate will be responsible for:Coordinating Services: Ensuring that all parties are aligned and working towards a common...


  • Bhubaneshwar, Odisha, India Rajesh & Company Full time

    Job Opportunity at Rajesh & CompanyRajesh & Company, a leading marketing organization in Odisha, is seeking a highly skilled professional to fill the role of Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring seamless sales operations.The ideal candidate will possess strong...

  • Customer Service Liaison

    44 minutes ago


    Bhubaneshwar, Odisha, India Naukripay Full time

    At Naukripay, we are seeking an exceptional ​​Customer Service Liaison to join our team. In this role, you will be responsible for coordinating services, overseeing their delivery, and ensuring seamless communication with clients and internal stakeholders.Main ResponsibilitiesCoordinate services to ensure timely and efficient deliveryCommunicate...


  • Bhubaneshwar, Odisha, India Naukripay Full time

    Service Coordinator Role at NaukripayNaukripay is seeking a skilled Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in ensuring the smooth delivery of services to our clients.Key Responsibilities:Coordinate services to meet client needsOversee the delivery of services, ensuring alignment and a common...


  • Bhubaneshwar, Odisha, India ISERVEU TECHNOLOGY Full time

    Job Position: Executive/ Asst. Manager- Enterprise Sales Experience- 2+ years CTC- As per Market Standard.iServeU is a leading banking infrastructure platform provider, enabling financial enterprises to offer embedded banking services to their end customers. As a certified partner with National Payment Corporation of India (NPCI) and VISA, we provide a...

  • Area Manager

    2 weeks ago


    Bhubaneshwar, Odisha, India Schindler Group Full time

    Job Title: Area ManagerJob Summary:The Area Manager will be responsible for executing the overall business strategy at their location, resulting in continual improvement in profitability, safety, quality, ROI, employee morale, and customer satisfaction. They will also ensure compliance with statutory and group norms.Key Responsibilities:Accountable for the...


  • Bhubaneshwar, Odisha, India ISERVEU TECHNOLOGY Full time

    Job Position: Executive/Manager- Expense ManagementiServeU is a leading banking infrastructure platform provider, enabling financial enterprises to offer embedded banking services to their end customers. As a key member of our team, you will play a crucial role in driving business growth and expanding our customer base.We are seeking an experienced...


  • Bhubaneshwar, Odisha, India ISERVEU TECHNOLOGY Full time

    Job Title: Quality Assurance Manager - Customer SupportJob Summary:iServeU Technology is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for monitoring and evaluating the quality of email and call interactions between our support team and customers.Key Responsibilities:Develop and...

  • Area Manager

    2 weeks ago


    Bhubaneshwar, Odisha, India Schindler Group Full time

    Job Title: Area ManagerWe are seeking a highly skilled and experienced Area Manager to lead our Field Operations team in Orissa and North East territories. As a key member of our management team, you will be responsible for executing our business strategy and driving growth in the region.Key Responsibilities:Develop and implement business strategies to...

  • Area Sales Manager

    2 weeks ago


    Bhubaneshwar, Odisha, India Dalmia Bharat Group Full time

    Role: Area Sales ManagerExperience: 2+ Years of experience in CementEducation: MBA/PGDM (Preferable)Location: Bhubaneswar, Khurda, Cuttack, Puri, Jagatsingpur, Kendrapada, Mayurbhanj, Angul, DhenkanalSalary: As per industry standardTA, DA: As per PolicyObjectiveThe purpose of this role is to lead and ensure that the period's sales targets are met, and taking...


  • Bhubaneshwar, Odisha, India Mahindra Rise Full time

    Job Title: Regional Sales ManagerCompany: Mahindra RiseJob Summary:We are seeking a highly motivated and experienced Regional Sales Manager to join our team. The successful candidate will be responsible for driving sales growth and expanding our market share in the region.Key Responsibilities:Develop and execute sales strategies to achieve targeted sales...