Customer Support Specialist

5 days ago


Bhubaneshwar, Odisha, India MagicDecor Full time

We are looking for an enthusiastic Customer Support Specialist to provide continuous support to handle any queries and escalations with regards to the product and service provided by MagicDecor and provide timely resolution.

Key Responsibilities

  • Handle inbound queries from customers and provide technical and product support via multiple channels (phone, email, chat, Whatsapp)
  • Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
  • Continually collaborate with multiple departments to understand and develop product knowledge
  • Ownership to improve processes by analyzing escalated cases and working cross-functionally to reduce resolution time and improve the customer experience
  • Support in various ad-hoc audits and other internal control initiatives on an ongoing basis

Requirements

  • 1-3 years of experience in Customer Support, Customer interaction, Negotiation
  • Experience in the field of Interior Design / Insurance/ Healthcare/E-Commerce is an added advantage
  • Hand-on experience in handling customers with exceptional verbal & written communication skills

Benefits

  • Open Door Policy
  • Work in a pleasant environment with little hierarchy
  • Dynamic working environment in a growing firm
  • Strong support from peers


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