Field Collection Specialist
3 days ago
2coms is seeking a skilled Field Collection Specialist to join our team. As a Field Collection Specialist, you will be responsible for following up with customers for the recovery of overdue amounts through field visits to their addresses. This involves maintaining fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines in accordance with the SOPs provided by the company.
The ideal candidate will have the ability to learn, be disciplined, and communicate well. A 10th ped and above can apply, with 1-5 years of experience in collections, sales, or field operations roles. Fluency in the local language (English/Hindi/Bengali) is required, and the ability to take responsibility for effectiveness and timely completion of work is essential.
The successful candidate will also have a good understanding of the loan process and documents as informed in training. Planning, organizing, and time management skills are necessary, along with the ability to prioritize tasks/visits. Having their own bike and driving license is mandatory.
Key Responsibilities
- Follow up with customers for the recovery of overdue amounts
- Maintain fair collection practices
- Perform field visits to customer addresses
- Ensure timely feedback and update customer information
- Meet weekly/monthly collection targets
Requirements
- 10th ped and above
- 1-5 years of experience in collections, sales, or field operations roles
- Fluency in the local language (English/Hindi/Bengali)
- Ability to learn, be disciplined, and communicate well
- Good understanding of the loan process and documents
- Planning, organizing, and time management skills
- Ability to prioritize tasks/visits
Benefits
- Huge incentives
- Medical coverage
- Bike petrol allowance
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