Field Collection Executive

3 days ago


Bhubaneshwar, Odisha, India 2coms Full time

Job Role:

We are seeking a skilled Field Collection Executive to join our team at 2coms. As a Field Collection Executive, you will be responsible for following up with customers for recovery of overdue amounts through field visits to their addresses. You will maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines in accordance with the SOPs provided by the company.

Key Responsibilities:

  • Follow up with customers for recovery of overdue amounts through field visits to their addresses
  • Maintain fair collection practices while dealing with customers
  • Ensure genuine and timely feedback is filled on App for each case and update any new customer information on the App
  • Ensure that the weekly/monthly collection target is met
  • Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner

Requirements:

  • Ability to learn and communicate effectively
  • Being disciplined and having a clear understanding of the loan process and documents
  • Having a 10th pass and above qualification
  • 1-5 years of experience in collections, sales, or field operations role
  • Fluent and proficient in communication in the local language (English/Hindi/Bengali)
  • Taking responsibility of effectiveness and timely completion of work
  • Having a bike and driving license

Benefits:

  • Huge incentives
  • Medical coverage
  • Bike petrol allowance


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