Field Collection Executive
2 weeks ago
Job Title: Field Collection Executive
Job Summary: We are seeking a highly motivated and organized Field Collection Executive to join our team at 2coms. As a Field Collection Executive, you will be responsible for following up with customers for recovery of overdue amounts through field visits to customer's address.
Key Responsibilities:
- Follow up with customers for recovery of overdue amounts through field visits to customer's address
- Maintain fair collection practices while dealing with customers adhering to the code of conduct & legal guidelines in accordance with the SOPs provided by the company
- Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM performing the duty with utmost sincerity, dedication & integrity
- Ensure genuine and timely feedback is filled on App for each case and update any new customer information on the App
- Ensure that the weekly/monthly collection target is met
- Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner
Requirements:
- Ability to learn
- Being disciplined
- Communicating well
- Any 10th pass & above can apply
- 1 - 5 years of experience in collections, sales or Field operations role
- Fluent and proficient in communication in the local language (English/Hindi/Bengali)
- Take responsibility of effectiveness and timely completion of work
- Understanding of the Loan process and documents as informed in training
- Planning, organizing, and time management skills along with the ability to prioritize tasks/visits
- One should have their own bike and driving license (Mandatory)
Benefits:
- Huge Incentives
- Medical Coverage
- Bike petrol allowance
Education:
10th pass
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