Senior Customer Advocate

1 week ago


Noida, Uttar Pradesh, India HireBloc Full time

Job Description

Overview

  • Key Responsibilities:
  • Develop and maintain strong, long-lasting relationships with key customers.
  • Negotiate contracts and close agreements to maximize profits and drive business growth.
  • Act as a trusted advisor to clients, providing tailored solutions to meet their needs and exceed their expectations.
  • Ensure timely and successful delivery of solutions, aligned with customer objectives and expectations.
  • Communicate progress and key initiatives to internal and external stakeholders, fostering a culture of transparency and open communication.
  • Forecast and track key account metrics, identifying opportunities for growth and improvement.
  • Collaborate with the sales team to identify and pursue new business opportunities, driving revenue growth and expansion.
  • Assist with high-severity requests and issue escalations, providing prompt and effective resolution.
  • Develop and implement strategic account plans to expand the customer base and achieve sales quotas.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience as a Relationship Manager, Account Manager, or relevant role, with a track record of success in client-facing roles.
  • Excellent communication, negotiation, and presentation skills, with the ability to influence at all levels of the organization.
  • Experience with CRM software and Microsoft Office, particularly Excel, to manage and analyze customer data.
  • Ability to juggle multiple account management projects, prioritizing tasks and meeting deadlines while maintaining attention to detail.

Skills

  • Customer relationship management
  • CRM software
  • Microsoft Office
  • Business administration
  • Negotiation
  • Sales
  • Strategic planning
  • Account management
  • Client relationship management
  • Marketing
  • Communication
  • Client-focused solutions


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