Senior Customer Advocate
4 weeks ago
Job Description
Overview
- Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with key customers.
- Negotiate contracts and close agreements to maximize profits and drive business growth.
- Act as a trusted advisor to clients, providing tailored solutions to meet their needs and exceed their expectations.
- Ensure timely and successful delivery of solutions, aligned with customer objectives and expectations.
- Communicate progress and key initiatives to internal and external stakeholders, fostering a culture of transparency and open communication.
- Forecast and track key account metrics, identifying opportunities for growth and improvement.
- Collaborate with the sales team to identify and pursue new business opportunities, driving revenue growth and expansion.
- Assist with high-severity requests and issue escalations, providing prompt and effective resolution.
- Develop and implement strategic account plans to expand the customer base and achieve sales quotas.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience as a Relationship Manager, Account Manager, or relevant role, with a track record of success in client-facing roles.
- Excellent communication, negotiation, and presentation skills, with the ability to influence at all levels of the organization.
- Experience with CRM software and Microsoft Office, particularly Excel, to manage and analyze customer data.
- Ability to juggle multiple account management projects, prioritizing tasks and meeting deadlines while maintaining attention to detail.
Skills
- Customer relationship management
- CRM software
- Microsoft Office
- Business administration
- Negotiation
- Sales
- Strategic planning
- Account management
- Client relationship management
- Marketing
- Communication
- Client-focused solutions
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