Customer Service Advocate
6 days ago
We are seeking a talented Customer Service Representative to join our team at RoarX India, an e-commerce brand specializing in innovative smart gadgets and mobile accessories.
**About Us**
RouxX India is a rapidly growing e-commerce brand founded in 2020, focusing on delivering high-quality products for various smartphones. Our headquarters is based in Noida, Uttar Pradesh, and our products are available on major platforms like Flipkart and Amazon.
**Job Details**
Title: Customer Service Representative
Sector: Consumer Electronics
Estimated Salary: ₹1.8 - 2 lakhs Yearly, subject to increment
Location: Noida
Working Hours: 10:00 AM to 06:00 PM
**Key Responsibilities**
Provide exceptional customer support primarily through calls, as well as emails and chat services
Handle customer inquiries and resolve issues efficiently
Stay updated on RoarX products and services to deliver accurate information
Maintain professionalism and a positive attitude while interacting with clients
Collaborate with team members to improve support processes and service quality
Meet performance targets and maintain service standards
**Required Skills and Qualifications**
Candidate should possess excellent communication skills in English/Hindi
Basic computer knowledge (Windows, Excel, Google Sheets) is essential
Good typing speed (30-40 WPM) is required
Prior call handling experience is preferred but not mandatory
Graduates, undergraduates, and freshers are encouraged to apply
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