Customer Success Advocate

14 hours ago


Noida, Uttar Pradesh, India MyOperator Full time
About MyOperator

We are a leading provider of innovative solutions for businesses, aiming to enhance customer experience and drive growth. Our team is dedicated to delivering exceptional services that exceed our clients' expectations.

Job Title: Customer Success ExecutiveEstimated Salary: ₹800,000 - ₹1,200,000 per annum

Location: Noida, Sector 2

About the Role

As a Customer Success Executive at MyOperator, you will play a vital role in building strong relationships with our clients, ensuring their success with our solutions. Your primary responsibilities will include client onboarding, training, and support, as well as identifying opportunities to expand accounts and drive revenue growth.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain long-term relationships with clients to ensure their satisfaction and continued usage of our solutions.
  • Cross-Selling & Upselling: Identify opportunities to expand existing accounts and drive additional revenue through strategic sales initiatives.
  • Issue Resolution: Work closely with internal teams to resolve client issues promptly and efficiently.
  • Performance Tracking: Monitor client satisfaction and key performance metrics to inform business decisions.
Requirements

To be successful in this role, you will need:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with clients and colleagues alike.
  • Problem-Solving Ability: A logical and analytical approach to problem-solving, with the ability to think creatively and outside the box.
  • CRM Proficiency: Experience working with CRM tools such as Salesforce or HubSpot.
Benefits
  • Device Reimbursement: We offer reimbursement for devices to ensure you stay connected and productive on-the-go.
  • Dynamic Office Culture: Our office in Noida, Sector 2 offers a vibrant and collaborative work environment.
  • Career Growth Opportunities: With a focus on employee development, we offer opportunities for career growth and professional advancement.


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