Client Advocate

1 month ago


Noida, Uttar Pradesh, India Access Healthcare Services Full time
Job Summary

We are seeking a highly skilled Client Partner to join our team at Access Healthcare Services. As a Client Partner, you will play a critical role in ensuring seamless communication with our clients, resolving inquiries, and providing accurate product/service information.

Key Responsibilities
  • Perform thorough pre-call analysis to ensure accurate information and status updates.
  • Maintain detailed documentation of client software and communication with insurance companies.
  • Record and analyze post-call actions to ensure effective claim follow-up.
  • Assess and resolve customer inquiries, requests, and complaints through timely and effective communication.
  • Provide accurate and up-to-date product/service information to customers, utilizing available documentation and research.
  • Analyze accounts receivable data to identify underpayment reasons, days in A/R, and top denial reasons.
Requirements
  • 1-4 years of experience in accounts receivable follow-up/denial management for US healthcare customers.
  • Fluent verbal communication abilities and call center expertise.
  • Knowledge of denials management and A/R fundamentals is preferred.
  • Ability to work continuously in night shifts.
  • Basic working knowledge of computers.
  • Prior experience working in a medical billing company and using medical billing software is an advantage.
  • Knowledge of healthcare terminology and ICD/CPT codes is a plus.


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