Customer Service Representative
1 month ago
iEnergizer is a leading Business Process Outsourcing provider of customer management solutions dedicated to delivering performance while actively supporting and advocating our client's brand. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support, and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals.
The Role
You will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction. You will work with various internal teams to ensure prompt and accurate order processing and delivery, and escalate customer feedback as required.
Ideal Profile
- You have at least 1 year of experience within a Customer Service role, ideally within the Other Services industry.
- You possess excellent interpersonal, written, and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders.
- You are adaptable and thrive in changing environments.
- You possess strong analytical skills and are comfortable dealing with numerical data.
What's on Offer?
- A fantastic work culture.
- An attractive salary and benefits package.
- An opportunity to work within a company with a solid track record of performance.
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