Customer Service Representative
1 month ago
Job Summary:
We are seeking a highly skilled and professional Customer Service Representative to join our team at iQor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' customers, ensuring a positive experience for each interaction.
Key Responsibilities:
- Respond to inbound calls and chats with a friendly and professional demeanor.
- Build strong relationships with clients and customers through effective communication and issue resolution.
- Meet or exceed call center metrics while providing excellent customer service.
- Meet department productivity and quality standards.
- Take ownership of customer needs and issues, striving for first call resolution.
- Communicate and follow instructions for one call customer resolution.
- Deliver exceptional customer service through timely and effective resolution of customer inquiries and concerns.
- Take an active role in educating customers about our clients' products and services.
Minimum Qualifications and Skills:
- At least 18 years old.
- Excellent English communication and writing skills.
- Knowledge of collections and customer service practices and principles.
- Preferably with at least 6 months of International BPO experience.
- Ability to work full-time, on flexible schedules and overtime.
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