GST Customer Success Manager

3 weeks ago


Noida, Uttar Pradesh, India Masters India Private Limited Full time

About the Customer Success Role:

The Customer Success team at Masters India Private Limited plays a vital part in ensuring the long-term satisfaction and success of our enterprise clients. This team guides clients through every stage of the lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a crucial role in driving product engagement, maximizing customer satisfaction, and reducing churn.

Key Responsibilities:

  • Align Product Solutions: Understand clients' objectives and align Masters India's products to meet their needs.
  • Product Adoption: Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
  • Proactive Solutions: Identify both stated and unstated customer issues, providing proactive solutions.
  • Client Relationships: Build strong relationships with clients to foster trust and long-term loyalty.
  • Client Lifecycle: Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
  • Customer Engagement: Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
  • Account Health: Track account health, continuously identifying opportunities to enhance product usage.
  • Customer Advocate: Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
  • Product Education: Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
  • Product Roadmap: Gain a deep understanding of Masters India's product roadmap to communicate its value to clients effectively.
  • Usage Patterns: Utilize MixPanel to track usage patterns and create actionable insights.
  • Self-Service Tools: Equip customers with knowledge of Masters India's self-service tools like JIRA and resources.
Requirements:
  • Any Commerce Graduate with minimum 1-2 years of experience.
  • Strong understanding of the GST domain.
  • Passionate about customer success, with a proven ability to deliver long-term value.
  • Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
  • Self-motivated with a track record of driving customer success at various organizational levels.
  • Strong problem-solving skills and ability to manage pressure and deadlines effectively.


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