GST Customer Success Coordinator

6 days ago

Noida, Uttar Pradesh, India Masters India Private Limited Full time

About the Role:


The Customer Success Manager will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn for our enterprise clients.


Key Responsibilities:



  • Align Masters India's products to meet client objectives and demonstrate value to customers to ensure high levels of product adoption.
  • Identify both stated and unstated customer issues, providing proactive solutions and building strong relationships with clients to foster trust and long-term loyalty.
  • Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage, monitoring customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
  • Track account health, continuously identifying opportunities to enhance product usage and serve as the customer advocate, providing feedback to internal teams to improve our offerings.
  • Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs, utilizing MixPanel to track usage patterns and create actionable insights.
  • Equip customers with knowledge of Masters India's self-service tools like JIRA and resources to enhance their experience.

Qualifications:



  • CA with 1-2 years of experience.
  • Strong understanding of the GST domain.
  • Passionate about customer success and proven ability to deliver long-term value.
  • Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
  • Self-motivated with a track record of driving customer success at various organizational levels.
  • Strong problem-solving skills and ability to manage pressure and deadlines effectively.

What You Get:



  • A competitive package.
  • A chance to participate in a life-altering business plan.

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