GST Customer Success Professional

4 weeks ago

Noida, Uttar Pradesh, India Masters India Private Limited Full time

About the Job:

The Customer Success Manager for GST clients at Masters India Private Limited plays a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. The ultimate goal is to ensure that customers are successful and fully engaged.

Key Responsibilities:

  • Client Onboarding: Understand clients' objectives and align Masters India's products to meet their needs.
  • Product Adoption: Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
  • Proactive Solutions: Identify both stated and unstated customer issues, providing proactive solutions.
  • Relationship Building: Build strong relationships with clients to foster trust and long-term loyalty.
  • Customer Lifecycle Management: Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
  • Account Health Monitoring: Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
  • Opportunity Identification: Track account health, continuously identifying opportunities to enhance product usage.
  • Feedback Mechanism: Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
  • Education and Training: Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
  • Product Roadmap Understanding: Gain a deep understanding of Masters India's product roadmap to communicate its value to clients effectively.
  • Usage Analysis: Utilize MixPanel to track usage patterns and create actionable insights.
  • Resource Provision: Equip customers with knowledge of Masters India's self-service tools like JIRA and resources.

Qualifications:

  • CA with 1-2 years of experience.
  • Strong understanding of the GST domain.
  • Passionate about customer success, with a proven ability to deliver long-term value.
  • Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
  • Self-motivated with a track record of driving customer success at various organizational levels.
  • Strong problem-solving skills and ability to manage pressure and deadlines effectively.

What We Offer:

  • A competitive package.
  • A chance to participate in a life-altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.

Why Masters India?

  • You'll be surrounded by passionate team members.
  • Opportunity to experience startup culture.
  • You'll experience true collaboration.
  • Your work has a visible impact.
  • Opportunities for innovation.

Location: Procapitus Business Park, Noida Sec - 63
Employment Type: Permanent
Industry: IT

  • GST Customer Success Manager

    3 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Customer Success Role:The Customer Success team at Masters India Private Limited plays a vital part in ensuring the long-term satisfaction and success of our enterprise clients. This team guides clients through every stage of the lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer...

  • GST Customer Success Coordinator

    3 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Role:The Customer Success Manager will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn for our enterprise clients.Key Responsibilities:Align Masters India's products to meet client objectives and demonstrate value to customers to ensure high levels of product adoption.Identify both stated and...

  • Customer Success Professional

    1 month ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Customer Success TeamThe Customer Success team at Masters India Private Limited plays a vital role in ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions.Key...

  • Customer Success Professional

    1 week ago

    Noida, Uttar Pradesh, India Hotelogix India Private Limited Full time

    Job Title: Customer Success ProfessionalAbout The Role:This is a challenging and rewarding role that requires a unique blend of business acumen, technical skills, and interpersonal skills.As a Customer Success Professional, you will be responsible for ensuring that our clients achieve their desired outcomes from our solutions.Key Responsibilities:Build and...

  • Customer Success Professional

    3 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    About MyOperatorMyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers.Position OverviewWe are seeking a strategic and results-driven Head of Customer Success to lead our customer success initiatives. In this role, you will develop and execute comprehensive strategies that...

  • Customer Success Professional

    3 weeks ago

    Noida, Uttar Pradesh, India Trezi Full time

    About the RoleWe are seeking a highly motivated Customer Success Professional to join our team at Trezi. As a key member of our customer success team, you will play a vital role in ensuring our customers achieve their goals and objectives.Key ResponsibilitiesCustomer Onboarding: Assist in onboarding new customers, providing training and support to ensure a...

  • Customer Success Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the GST Customer Success Team:The Customer Success team plays a pivotal role in ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a Customer Success Manager, you will drive product...

  • Customer Success Strategist

    4 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Role:Masters India Private Limited is seeking a Customer Success Strategist to drive long-term success and satisfaction of our enterprise clients. As a key member of our Customer Success team, you will guide clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions.Key...

  • Customer Success Lead

    3 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About Masters India Private LimitedMasters India Private Limited is seeking a highly skilled Customer Success Lead to join our team. As a key member of our Customer Success team, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn.Key Responsibilities:Understand clients' objectives and align...

  • Sales and Customer Success Professional

    4 weeks ago

    Noida, Uttar Pradesh, India Albireo Recruiters Full time

    OverviewAlbireo Recruiters seeks a highly skilled Sales and Customer Success Professional to join their team. This role focuses on driving incremental revenue growth through the efficient management of enterprise portfolios.Key ResponsibilitiesPortfolio Management - Monitors and manages enterprise portfolios to ensure maximum revenue growth.Sales Strategy...

  • API Customer Success Professional

    3 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    We are seeking a highly skilled and experienced professional to oversee our customer success operations at Masters India Private Limited. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations.Key Responsibilities1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and...

  • GST Compliance Assistant

    3 weeks ago

    Noida, Uttar Pradesh, India Jubilant Foodworks Full time

    Roles and ResponsibilitiesWe are seeking an experienced Assistant Manager - GST and Customs to join our team at Jubilant Foodworks. In this role, you will be responsible for the monthly preparation and filing of GSTR 1 returns and GSTR 3B for 44 GSTINs. You will also be responsible for monthly reconciliation of invoices with GSTR 2B/2A, follow-up with vendor...

  • Head of Customer Success

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job DescriptionJob Title: Head of Customer Success Location: Noida Sector 2Company: MyOperatorJob Type: Full-TimeAbout MyOperator:MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our...

  • Head of Customer Success

    3 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    {"Key Responsibilities": "Customer Success Team ManagerDevelop and implement comprehensive customer success strategies that align with MyOperator’s business objectives.Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.Design and roll out programs that enhance customer...

  • Head of Customer Success

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    We are seeking a seasoned professional to lead our customer success initiatives at MyOperator. As Head of Customer Success, you will be responsible for developing and executing comprehensive strategies that drive customer satisfaction, retention, and revenue growth.This role will require you to lead a team of customer success professionals, setting...

  • Customer Success Head

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Customer Success Job DescriptionAbout MyOperatorMyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary leader to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.Role...

  • Customer Success Associate

    4 weeks ago

    Noida, Uttar Pradesh, India Trezi Full time

    Customer Success RoleTrezi is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Intern. As a key member of our customer success team, you will play a crucial role in ensuring customer satisfaction and retention by providing excellent support, guidance, and product knowledge.Key ResponsibilitiesAssist in...

  • Customer Success Director

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    About MyOperatorMyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary leader to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.Position OverviewWe are looking for a...

  • Customer Success Director

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Customer Success Manager Job DescriptionAbout MyOperatorMyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers.Job OverviewWe are seeking a strategic and results-driven Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term...

  • Business Development Manager

    2 days ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    Job OverviewMasters India Private Limited seeks a highly skilled Business Development Manager to join our team. As a GST Executive, you will be responsible for providing exceptional customer support and driving business growth.We offer a competitive salary of ₹8,00,000 per annum, plus benefits and opportunities for professional development.