API Customer Success Professional

6 days ago

Noida, Uttar Pradesh, India Masters India Private Limited Full time

We are seeking a highly skilled and experienced professional to oversee our customer success operations at Masters India Private Limited. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations.

Key Responsibilities

1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations.

2. Handle and resolve client queries and scenarios effectively and efficiently.

3. Work collaboratively with the team to achieve company SLAs and performance metrics.

4. Handle and manage client pressure situations with professionalism and tact.

5. Demonstrate strong communication and interpersonal skills, both verbal and written.

6. Utilize experience in task management and tracking to effectively prioritize and allocate resources.

7. Manage high workloads and crisis situations effectively, ensuring that customer support operations continue to run smoothly.

Requirements

1. Bachelor's degree in a relevant field (Business, Management, or related discipline).

2. Minimum of 2 years of experience in a customer support or client-facing role, with demonstrated knowledge of E-Invoice and E-Way bill processes.

3. Strong understanding of customer support best practices and processes.

4. Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal stakeholders.

5. Demonstrated ability to work under pressure and manage high workloads, especially during crisis situations.

6. Proficiency in task management tools and software.

7. Ability to work independently and collaboratively within a team environment.

8. Flexibility and adaptability to changing priorities and business needs.

At Masters India Private Limited, you will be surrounded by passionate team members and have the opportunity to experience startup culture. You will have a visible impact and opportunities for innovation. The location of this role is Procapitus Business Park, Noida Sec - 63. Employment Type: Permanent. Industry: IT.

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