Head of Customer Success

4 weeks ago

Noida, Uttar Pradesh, India MyOperator Full time

We are seeking a seasoned professional to lead our customer success initiatives at MyOperator. As Head of Customer Success, you will be responsible for developing and executing comprehensive strategies that drive customer satisfaction, retention, and revenue growth.

This role will require you to lead a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback. You will also be responsible for analyzing customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

The ideal candidate will have 5-6 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams. Strong understanding of technical concepts and excellent verbal and written communication skills are a must. Ability to use data to drive decisions, optimize performance, and identify areas for improvement is also essential.

Key Responsibilities:

  • Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
  • Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
  • Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
  • Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
  • Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Qualifications:

  • 5-6 years of experience in customer-facing roles, including customer service, technical support, or sales.
  • Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
  • Strong understanding of technical concepts and excellent verbal and written communication skills.
  • Ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Why MyOperator?

We are a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

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