Customer Success Professional

3 weeks ago


Noida, Uttar Pradesh, India HoseXperts Full time
Job Title: Customer Success Executive

This role requires the incumbent to work collaboratively with key customers to drive business growth and satisfaction.

Key Responsibilities:

  • Develop and maintain strong, profitable relationships with key customers.
  • Oversee the customer relationships handled by the team, ensuring seamless communication and issue resolution.
  • Provide timely and efficient resolution to customer complaints, ensuring high levels of customer satisfaction.
  • Keep customers informed about the latest products and services to increase sales and revenue.
  • Demonstrate a customer-centric approach, enthusiastically addressing customer queries and escalating issues as needed.
  • Understand individual customer needs and develop tailored solutions to meet their requirements.

Requirements:

  • A bachelor's degree in a relevant field, such as administration or business.
  • A minimum of 0-2 years of experience in a related field.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
  • Proficiency in Microsoft applications, including Word, Excel, and PowerPoint.
  • Superior product knowledge and a customer-focused attitude.
  • A team player with leadership skills, able to motivate and guide the team to achieve business objectives.
  • A positive attitude, focused on delivering exceptional customer satisfaction.


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