Customer Success Executive

1 month ago


Noida, Uttar Pradesh, India Sinch Full time
Unlock Customer Success with Sinch

Are you a customer-centric professional looking to drive business growth and customer satisfaction? Sinch, a leading CPaaS and messaging provider, is seeking a talented Customer Success Executive to join its India team.

About the Role

This is a critical role that will play a key part in shaping the future of our customers. As a Customer Success Executive, you will be responsible for articulating the success stories of our customers and driving sustained business growth and profitability.

Key Responsibilities
  • Develop and execute customer success strategies to maximize customer value and drive business growth.
  • Collaborate with cross-functional teams to analyze customer data and enhance their experience.
  • Set clear client retention objectives and establish milestones for both clients and employees to achieve.
  • Monitor and address customer complaints and concerns to continuously improve their overall experience.
Requirements

To succeed in this role, you will need:

  • A graduate degree in engineering, computer science, or a related field.
  • 2+ years of experience in support, operations, or customer success in a SaaS or software product company.
  • Excellent communication and problem-solving skills.
  • Experience in handling customers for onboarding, activations, and retention for a tech product.
What We Offer

Sinch offers a dynamic and fast-paced work environment, collaborating with both external and internal stakeholders to achieve your objectives. If you are a customer-centric professional looking to drive business growth and customer satisfaction, we encourage you to apply for this exciting opportunity.



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