Customer Success Lead

3 days ago

Noida, Uttar Pradesh, India Masters India Private Limited Full time

About Masters India Private Limited

Masters India Private Limited is seeking a highly skilled Customer Success Lead to join our team. As a key member of our Customer Success team, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn.

Key Responsibilities:

  • Understand clients' objectives and align Masters India's products to meet their needs.
  • Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
  • Identify both stated and unstated customer issues, providing proactive solutions.
  • Build strong relationships with clients to foster trust and long-term loyalty.
  • Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
  • Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
  • Track account health, continuously identifying opportunities to enhance product usage.
  • Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
  • Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
  • Gain a deep understanding of Masters India's product roadmap to communicate its value to clients effectively.
  • Utilize MixPanel to track usage patterns and create actionable insights.

Qualifications:

  • CA with 1-2 yrs of experience.
  • Strong understanding of the GST domain.
  • Passionate about customer success, with a proven ability to deliver long-term value.
  • Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
  • Self-motivated with a track record of driving customer success at various organizational levels.
  • Strong problem-solving skills and ability to manage pressure and deadlines effectively.

What You Get:

A competitive package and a chance to participate in a life-altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.

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