Customer Success Team Lead

2 weeks ago


Noida, Uttar Pradesh, India MyOperator Full time

Job Summary

We are seeking a highly skilled Customer Success Team Lead to join our team at MyOperator. As a Customer Success Team Lead, you will be responsible for overseeing the daily operations and activities of our facilities and programs in assigned areas. You will work closely with our Account Managers to improve the overall customer experience and enhance the functioning of our internal team members.

Key Responsibilities

  • Operations Management: Directs, administers, and controls the day-to-day operations and activities of facilities and programs in assigned areas.
  • Team Management: Ensures compliance with established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care.
  • Performance Management: Manages the daily activities of Account Managers, ensures the development of the area management team, and promotes succession planning through coaching, training, and leadership development.
  • Customer Focus: A customer-focused mindset, putting the customer experience first in every action taken.
  • Account Management: Exceptional account management and customer service skills backed up with excellent written and verbal communication skills.

Requirements

  • Education: Master's degree in Business Administration or related field.
  • Experience: Has been in a leadership role of a similar profile for 4-7 years, managing performance and profitability, promoting process improvement, and dealing with complexity, analyzing information, and implementing company vision.

KPIs

  • Reduce the percentage of churn rate.
  • Increase the count of references.
  • Regular Team Training.
  • Increase the MRR.
  • Increase the product usage (mainly of low and medium usage clients).

Benefits

  • Medical Insurance.
  • BYOD.

About MyOperator

MyOperator is a leading provider of B2B SaaS solutions. We are committed to delivering high-quality service and outstanding customer care.



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