Customer Success Team Lead

5 days ago

Noida, Uttar Pradesh, India Myoperator Full time

Job Description

Strategic Customer Success Manager

At MyOperator, we're transforming the customer experience space. As a Strategic Customer Success Manager, you'll spearhead our customer success initiatives, driving impactful, long-term relationships with our valued clients.

Key Responsibilities:

- Develop and implement strategic customer success plans that align with MyOperator's business objectives.

- Set clear customer success targets and KPIs, establishing processes and policies to drive team and customer success.

- Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

- Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

- Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

- Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

- Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

- Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

- Utilize data-driven insights to track progress towards success goals and inform business decisions.

Requirements:

- 5-6 years of customer-facing experience, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

- Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

- Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

- Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

- Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

- Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

What We Offer:

At MyOperator, you'll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

How to Apply:

If you're ready to make a significant impact in the field of customer success, we want to hear from you. Please submit your resume or application.

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