Customer Success Manager

1 month ago

Noida, Uttar Pradesh, India Monotype DACH Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager in Monotype DACH. This role will be responsible for leading the customer support function, ensuring that customers receive timely and effective support.

The ideal candidate will have a proven track record of success in customer-facing roles, with experience in managing teams and providing excellent customer service.

In this role, you will be responsible for:

  • Managing a team of customer support specialists to ensure timely and effective resolution of customer issues;
  • Developing and implementing strategies to improve customer satisfaction and retention;
  • Collaborating with cross-functional teams to identify and resolve customer pain points;
  • Providing training and coaching to customer support specialists to ensure they have the necessary skills and knowledge to provide excellent customer service.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, or related field;
  • At least 5 years of experience in customer-facing roles, preferably in a technical environment;
  • Proven track record of success in managing teams and improving customer satisfaction;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What we offer:

  • A competitive salary of €80,000 - €110,000 per year, depending on experience;
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off;
  • The opportunity to work with a global company and collaborate with colleagues from diverse backgrounds;
  • Ongoing training and development opportunities to help you grow in your career;
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and cover letter.

  • Customer Success Manager

    7 days ago

    Noida, Uttar Pradesh, India Myoperator Full time

    Role Overview: As a Customer Success Team Manager at MyOperator, you will lead and manage a team of customer success professionals responsible for building and maintaining strong relationships with existing customers. Your primary goal is to ensure that the team meets or exceeds customer satisfaction and retention goals.The ideal candidate should have 4-8...

  • Customer Success Team Manager

    7 days ago

    Noida, Uttar Pradesh, India Myoperator Full time

    Job Title: Customer Success Team ManagerAbout the Role:The MyOperator team is looking for a skilled Customer Success Team Manager to oversee and manage a team of customer success professionals. This role is responsible for leading and managing a team that builds and maintains strong relationships with existing customers, ensuring they meet or exceed customer...

  • Customer Success Manager

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Success Manager to join our team in Noida. As a key member of our organization, you will be responsible for leading our customer success efforts and ensuring that our clients achieve their goals.Job DescriptionThe ideal candidate will have a strong background in customer success, with...

  • Customer Success Strategist

    1 week ago

    Noida, Uttar Pradesh, India Myoperator Full time

    About the RoleWe are seeking a highly skilled Customer Success Team Manager to join our team at MyOperator. As a key member of our customer-facing team, you will be responsible for leading and managing a team of customer success professionals who focus on building strong relationships with our existing customers.The ideal candidate will have a proven track...

  • Customer Success Expert

    2 weeks ago

    Noida, Uttar Pradesh, India 7skytechnovation pvt ltd Full time

    About the RoleAs a Customer Success Expert, you will be responsible for building and maintaining strong relationships with our customers. Your primary goal will be to ensure their satisfaction and help them achieve their goals through effective use of our products or services.Key Responsibilities:Customer Onboarding: Guide new customers through the...

  • Customer Success Director

    3 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Key Account Manager Job DescriptionWe are seeking an experienced Key Account Manager to join our Customer Success team at MyOperator.About the RoleThis is a key position responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving account growth by identifying upselling opportunities. The successful...

  • Customer Success Strategist

    4 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    Job Title: Customer Success StrategistLocation: Procapitus Business Park, Noida Sec - 63Industry: ITEmployment Type: PermanentWe are seeking a highly skilled and experienced API Customer Success Executive to oversee our customer success operations. Our ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as...

  • Customer Success Expert

    1 month ago

    Noida, Uttar Pradesh, India Trackier Full time

    About TrackierWe're a leading SaaS company building innovative products for performance marketing and mobile marketing, trusted by top brands like ICICI Bank, Flipkart, OLX, and Dentsu.Our mission is to empower businesses to grow through partner marketing led growth, with a suite of products across performance, e-commerce, and mobile.Job DescriptionWe're...

  • Customer Success Professional

    7 days ago

    Noida, Uttar Pradesh, India Attero Full time

    About AtteroAttero is a leading provider of sustainable waste management solutions, with a focus on electronic waste (e-waste) recycling, battery recycling, and IT asset disposition (ITAD).Job DescriptionWe are seeking an experienced Customer Success Professional to join our team in driving revenue growth through strategic engagement with our valued clients....

  • Customer Success Team Lead

    1 week ago

    Noida, Uttar Pradesh, India Myoperator Full time

    Job Description:As a Customer Success Team Lead at MyOperator, you will play a critical role in ensuring customer satisfaction and retention. The successful candidate will be responsible for leading and managing a team of customer success professionals who build and maintain strong relationships with existing customers.Key Responsibilities:Develop and...

  • Strategic Customer Success Manager

    3 weeks ago

    Noida, Uttar Pradesh, India RateGain Full time

    We are seeking a highly skilled Strategic Customer Success Manager to join our team at RateGain. This is a unique opportunity to drive customer success outcomes and expand our revenue in accounts through cross-sell and up-sell.About the RoleAs a Strategic Customer Success Manager, you will own driving success for our customers by executing Customer Success...

  • Customer Success Advocate

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    About MyOperatorWe are a leading provider of innovative solutions for businesses, aiming to enhance customer experience and drive growth. Our team is dedicated to delivering exceptional services that exceed our clients' expectations.Job Title: Customer Success ExecutiveEstimated Salary: ₹800,000 - ₹1,200,000 per annumLocation: Noida, Sector 2About the...

  • Customer Success Representative

    4 weeks ago

    Noida, Uttar Pradesh, India Emrold Management Services Private Limited Full time

    About Emrold Management Services Private LimitedAt Emrold Management Services Private Limited, we are dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch services that exceed our customers' expectations.We are seeking a highly motivated and results-driven Customer Success Representative to join our sales...

  • Customer Success Advocate

    4 days ago

    Noida, Uttar Pradesh, India 7skytechnovation pvt ltd Full time

    About 7sky Technovation7sky Technovation pvt. Ltd., a leading provider of innovative ERP solutions, is committed to delivering exceptional value to clients through cutting-edge technology and outstanding customer service.We pride ourselves on delivering exceptional customer experiences and are seeking a dedicated Customer Success Executive to join our team...

  • Customer Success Strategist

    1 month ago

    Noida, Uttar Pradesh, India Oracle Full time

    Job OverviewWe are seeking a highly skilled Customer Success Strategist to join our team at Oracle.

  • Customer Success Advocate

    4 weeks ago

    Noida, Uttar Pradesh, India Trackier Full time

    We're on a mission to revolutionize the world of Performance Marketing and Mobile Marketing. At Trackier, we've built a suite of products that have helped brands grow their website conversions through partners.With over 7 years of experience in creating industry standards, our team is passionate about delivering exceptional customer experiences. If you're...

  • Businessnext Customer Success Strategist

    4 weeks ago

    Noida, Uttar Pradesh, India Businessnext Full time

    About the OpportunityWe are seeking a skilled Customer Success Specialist to champion client success in Banking, Financial Services, and Insurance (BFSI). As our Customer Success Manager for BFSI CRM, you will be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution.Key...

  • Customer Success Team Lead

    2 months ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job SummaryThe Customer Success Team Lead will be responsible for overseeing the daily activities of the Account Managers (AMs) in Customer Success and Support. This role will work closely with the AMs to improve the overall customer experience and enhance the working of the internal team members.Key ResponsibilitiesDirect and manage the day-to-day...

  • Customer Success Strategist

    4 weeks ago

    Noida, Uttar Pradesh, India Consulting Mantri Full time

    Job DescriptionAt Consulting Mantri, we are seeking a skilled Customer Success Strategist to join our team. In this role, you will be responsible for developing and maintaining healthy customer relationships.Key Responsibilities:Develops Healthy Customer Relationship: Foster strong partnerships with clients to ensure their needs are met and exceeded.Enhances...

  • Customer Success Professional

    2 weeks ago

    Noida, Uttar Pradesh, India snooplay Full time

    About Snooplay: A leading online marketplace for toys and games.We are a funded start-up on a solid growth trajectory to become a household name in toys, games & baby gears in India.If you're a highly motivated individual who's passionate about taking challenges head-on and willing to be a part of a start-up journey, then apply or consider this...