Customer Success Manager

7 days ago

Noida, Uttar Pradesh, India Monotype DACH Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager in Monotype DACH. This role will be responsible for leading the customer support function, ensuring that customers receive timely and effective support.

The ideal candidate will have a proven track record of success in customer-facing roles, with experience in managing teams and providing excellent customer service.

In this role, you will be responsible for:

  • Managing a team of customer support specialists to ensure timely and effective resolution of customer issues;
  • Developing and implementing strategies to improve customer satisfaction and retention;
  • Collaborating with cross-functional teams to identify and resolve customer pain points;
  • Providing training and coaching to customer support specialists to ensure they have the necessary skills and knowledge to provide excellent customer service.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, or related field;
  • At least 5 years of experience in customer-facing roles, preferably in a technical environment;
  • Proven track record of success in managing teams and improving customer satisfaction;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What we offer:

  • A competitive salary of €80,000 - €110,000 per year, depending on experience;
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off;
  • The opportunity to work with a global company and collaborate with colleagues from diverse backgrounds;
  • Ongoing training and development opportunities to help you grow in your career;
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and cover letter.

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