Customer Success Team Lead

1 day ago


Noida, Uttar Pradesh, India Myoperator Full time

Job Description:

As a Customer Success Team Lead at MyOperator, you will play a critical role in ensuring customer satisfaction and retention. The successful candidate will be responsible for leading and managing a team of customer success professionals who build and maintain strong relationships with existing customers.

Key Responsibilities:

  • Develop and implement customer success strategies that align with the company's business goals.
  • Set customer success targets, create processes and policies, and identify key metrics to track the team's success.
  • Monitor and manage team performance, including setting individual performance goals, providing feedback and coaching, and conducting performance reviews.
  • Drive customer satisfaction and retention by working closely with the team to identify customer needs and proactively address issues or concerns.
  • Analyze customer data and metrics to identify areas for improvement and track progress towards customer success goals.

Requirements:

  • 4-8 years of customer-facing experience working as customer service, technical support, or sales.
  • Technical proficiency to understand and explain technical concepts to the reporting team or customer.
  • Leadership skills with 2-3 years of experience managing a team, including setting team goals and tracking performance metrics.
  • Strong communication and analytical skills to use data to drive decisions and optimize team performance.

Estimated Salary: $120,000 - $180,000 per year



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