Customer Success Team Lead
1 day ago
Job Description:
As a Customer Success Team Lead at MyOperator, you will play a critical role in ensuring customer satisfaction and retention. The successful candidate will be responsible for leading and managing a team of customer success professionals who build and maintain strong relationships with existing customers.
Key Responsibilities:
- Develop and implement customer success strategies that align with the company's business goals.
- Set customer success targets, create processes and policies, and identify key metrics to track the team's success.
- Monitor and manage team performance, including setting individual performance goals, providing feedback and coaching, and conducting performance reviews.
- Drive customer satisfaction and retention by working closely with the team to identify customer needs and proactively address issues or concerns.
- Analyze customer data and metrics to identify areas for improvement and track progress towards customer success goals.
Requirements:
- 4-8 years of customer-facing experience working as customer service, technical support, or sales.
- Technical proficiency to understand and explain technical concepts to the reporting team or customer.
- Leadership skills with 2-3 years of experience managing a team, including setting team goals and tracking performance metrics.
- Strong communication and analytical skills to use data to drive decisions and optimize team performance.
Estimated Salary: $120,000 - $180,000 per year
-
Customer Success Team Lead
1 month ago
Noida, Uttar Pradesh, India MyOperator Full timeCustomer Success Team LeadMyOperator is seeking a seasoned Customer Success Team Lead to spearhead our customer success initiatives. As a key member of our team, you will develop and execute comprehensive strategies that align with our business objectives, ensuring customer satisfaction and retention while driving revenue growth.Key Responsibilities:Develop...
-
Customer Success Team Lead
2 months ago
Noida, Uttar Pradesh, India MyOperator Full timeJob SummaryThe Customer Success Team Lead will be responsible for overseeing the daily activities of the Account Managers (AMs) in Customer Success and Support. This role will work closely with the AMs to improve the overall customer experience and enhance the working of the internal team members.Key ResponsibilitiesDirect and manage the day-to-day...
-
Customer Service Team Lead
3 weeks ago
Noida, Uttar Pradesh, India AVN CONSULTANCY Full timeJob Title: Customer Service Team LeadWe are seeking an experienced and skilled customer service professional to lead our team of representatives in delivering exceptional customer experiences.About the Role:The successful candidate will be responsible for managing a team of customer support representatives, overseeing the customer service process, resolving...
-
Customer Success Strategist
1 day ago
Noida, Uttar Pradesh, India Myoperator Full timeAbout the RoleWe are seeking a highly skilled Customer Success Team Manager to join our team at MyOperator. As a key member of our customer-facing team, you will be responsible for leading and managing a team of customer success professionals who focus on building strong relationships with our existing customers.The ideal candidate will have a proven track...
-
Customer Success Professional
4 weeks ago
Noida, Uttar Pradesh, India Hotelogix India Private Limited Full timeJob Title: Customer Success ProfessionalAbout The Role:This is a challenging and rewarding role that requires a unique blend of business acumen, technical skills, and interpersonal skills.As a Customer Success Professional, you will be responsible for ensuring that our clients achieve their desired outcomes from our solutions.Key Responsibilities:Build and...
-
Customer Success Manager
4 weeks ago
Noida, Uttar Pradesh, India Monotype DACH Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager in Monotype DACH. This role will be responsible for leading the customer support function, ensuring that customers receive timely and effective support.The ideal candidate will have a proven track record of success in customer-facing roles,...
-
Customer Success Manager
3 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Success Manager to join our team in Noida. As a key member of our organization, you will be responsible for leading our customer success efforts and ensuring that our clients achieve their goals.Job DescriptionThe ideal candidate will have a strong background in customer success, with...
-
Customer Success Expert
4 weeks ago
Noida, Uttar Pradesh, India Trackier Full timeAbout TrackierWe're a leading SaaS company building innovative products for performance marketing and mobile marketing, trusted by top brands like ICICI Bank, Flipkart, OLX, and Dentsu.Our mission is to empower businesses to grow through partner marketing led growth, with a suite of products across performance, e-commerce, and mobile.Job DescriptionWe're...
-
Customer Success Advocate
3 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeAbout MyOperatorWe are a leading provider of innovative solutions for businesses, aiming to enhance customer experience and drive growth. Our team is dedicated to delivering exceptional services that exceed our clients' expectations.Job Title: Customer Success ExecutiveEstimated Salary: ₹800,000 - ₹1,200,000 per annumLocation: Noida, Sector 2About the...
-
Customer Success Professional
1 week ago
Noida, Uttar Pradesh, India snooplay Full timeAbout Snooplay: A leading online marketplace for toys and games.We are a funded start-up on a solid growth trajectory to become a household name in toys, games & baby gears in India.If you're a highly motivated individual who's passionate about taking challenges head-on and willing to be a part of a start-up journey, then apply or consider this...
-
Customer Success Expert
4 days ago
Noida, Uttar Pradesh, India 7skytechnovation pvt ltd Full timeAbout the RoleAs a Customer Success Expert, you will be responsible for building and maintaining strong relationships with our customers. Your primary goal will be to ensure their satisfaction and help them achieve their goals through effective use of our products or services.Key Responsibilities:Customer Onboarding: Guide new customers through the...
-
Customer Service Team Lead
3 weeks ago
Noida, Uttar Pradesh, India Aurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. Full timeAurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. is seeking a seasoned Customer Service Team Lead to oversee the customer service process and lead a team of representatives offering excellent customer support.As a key member of our organization, you will be responsible for creating policies and procedures, resolving customer complaints, planning training, and...
-
Lead Business Development and Success
1 day ago
Noida, Uttar Pradesh, India Myoperator Full timeAbout the PositionWe are seeking an experienced Account Growth Specialist to join our customer-facing team at MyOperator. As a key member of our team, you will be responsible for leading and managing a team of customer success professionals who focus on building strong relationships with our existing customers.The ideal candidate will have a proven track...
-
Customer Success Strategist
3 weeks ago
Noida, Uttar Pradesh, India Masters India Private Limited Full timeJob Title: Customer Success StrategistLocation: Procapitus Business Park, Noida Sec - 63Industry: ITEmployment Type: PermanentWe are seeking a highly skilled and experienced API Customer Success Executive to oversee our customer success operations. Our ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as...
-
Businessnext Customer Success Strategist
3 weeks ago
Noida, Uttar Pradesh, India Businessnext Full timeAbout the OpportunityWe are seeking a skilled Customer Success Specialist to champion client success in Banking, Financial Services, and Insurance (BFSI). As our Customer Success Manager for BFSI CRM, you will be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution.Key...
-
Customer Success Director
2 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeKey Account Manager Job DescriptionWe are seeking an experienced Key Account Manager to join our Customer Success team at MyOperator.About the RoleThis is a key position responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving account growth by identifying upselling opportunities. The successful...
-
Customer Success Strategist
4 weeks ago
Noida, Uttar Pradesh, India Oracle Full timeJob OverviewWe are seeking a highly skilled Customer Success Strategist to join our team at Oracle.
-
Sales Team Lead
1 day ago
Noida, Uttar Pradesh, India inMorphis Full timeJob Title: Sales Team LeadAbout the Role:As a Sales Team Lead at inMorphis, you will be responsible for leading a high-performing sales team to achieve sales targets and objectives. You will motivate and inspire the team to deliver exceptional results, providing ongoing coaching, mentoring, and support to ensure their success.Key Responsibilities:- Develop...
-
Customer Success Leadership Role
4 weeks ago
Noida, Uttar Pradesh, India Innovaccer Full timeAbout the JobWe are seeking a highly skilled Director-Customer Success to join our team at Innovaccer.Job DescriptionIn this role, you will be responsible for managing a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.You...
-
Customer Success Business Development Specialist
3 weeks ago
Noida, Uttar Pradesh, India Innovaccer Full timeWelcome to Innovaccer, a leading innovator in the healthcare technology space. We're seeking an experienced Senior Associate- Customer Marketing professional to drive lead generation programs, processes, and systems.About the RoleThis dynamic role requires collaboration with our Associate Director- Customer Marketing, upper management of the Marketing team,...