Customer Success Leadership Role
1 week ago
We are seeking a highly skilled Director-Customer Success to join our team at Innovaccer.
Job DescriptionIn this role, you will be responsible for managing a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.
You will work closely with our customers to understand their needs and deliver solutions that enable them to scale and drive adoption while ensuring a great experience for their users.
The problems you tackle will require an analytical and technological mindset, a sharp intuition for the key business and technology issues, and a strong degree of user empathy.
Responsibilities- Manage the overall delivery of projects, including charters, kickoffs, requirement gathering, delivery, and QBRs.
- Lead a team of engineering/product managers and delivery pods (DAs, FDEs, QA engineers, developers, and designers).
- Identify relevant datasets through deep engagement with customer problems and workflows.
- Present results and proposals to audiences across all layers of our customers' organizations.
To succeed in this role, you will need:
- Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector.
- An analytical mindset and demonstrated capability to work on analytical or digital transformation projects.
- A Computer Science or Engineering background.
- Experience in either Value-Based Care, Population Health, Health System Operations, Payer, or Life Sciences markets.
- Executive presence and excellent written and verbal communication skills.
- Ability to travel 30%-40%.
Innovaccer is an equal-opportunity employer committed to fostering an inclusive and diverse workplace. We celebrate diversity and welcome applications from talented individuals from all backgrounds.
Salary: $120,000 - $180,000 per year, depending on location and experience.
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