Customer Success Team Manager

7 days ago


Noida, Uttar Pradesh, India Myoperator Full time
Job Title: Customer Success Team Manager

About the Role:

The MyOperator team is looking for a skilled Customer Success Team Manager to oversee and manage a team of customer success professionals. This role is responsible for leading and managing a team that builds and maintains strong relationships with existing customers, ensuring they meet or exceed customer satisfaction and retention goals.

This includes identifying process gaps, developing solutions, and implementing new programs to increase business revenue potential and minimize churn rates. The ideal candidate will have 4-8 years of customer-facing experience, technical proficiency, leadership skills, strong communication skills, and analytical skills.

About the Company:

MyOperator is India's cloud communications leader with an omni-channel SAAS platform offering Cloud Call Center/Contact Center Software, WhatsApp API, IVR, and Toll-free Number services, Multi-store telephony, and Enterprise Mobility solutions. We are trusted by 10,000+ businesses like IRCTC, Razorpay, and Amazon and have received accolades for our exceptional customer service and ease of use.

Responsibilities:

- Develop and implement customer success strategies that align with the company's business goals.
- Set customer success targets, create processes and policies, and identify key metrics to track the team's success.
- Monitor and manage team performance, setting individual performance goals, providing feedback and coaching, and conducting performance reviews.
- Drive customer satisfaction and retention by working closely with the team to identify customer needs and proactively address issues or concerns.

Requirements:

- 4-8 years of customer-facing experience in customer service, technical support, or sales.
- Technical proficiency to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and product team.
- Leadership skills to lead and manage a team, including setting team goals, providing coaching and feedback, and tracking team performance metrics.
- Strong communication skills to communicate with customers clearly and effectively, team members, and other stakeholders in the company.
- Analytical skills to use data to drive decisions and optimize team performance.

  • Noida, Uttar Pradesh, India Myoperator Full time

    Job Description:As a Customer Success Team Lead at MyOperator, you will play a critical role in ensuring customer satisfaction and retention. The successful candidate will be responsible for leading and managing a team of customer success professionals who build and maintain strong relationships with existing customers.Key Responsibilities:Develop and...


  • Noida, Uttar Pradesh, India MyOperator Full time

    Job SummaryThe Customer Success Team Lead will be responsible for overseeing the daily activities of the Account Managers (AMs) in Customer Success and Support. This role will work closely with the AMs to improve the overall customer experience and enhance the working of the internal team members.Key ResponsibilitiesDirect and manage the day-to-day...


  • Noida, Uttar Pradesh, India Myoperator Full time

    Role Overview: As a Customer Success Team Manager at MyOperator, you will lead and manage a team of customer success professionals responsible for building and maintaining strong relationships with existing customers. Your primary goal is to ensure that the team meets or exceeds customer satisfaction and retention goals.The ideal candidate should have 4-8...


  • Noida, Uttar Pradesh, India Monotype DACH Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager in Monotype DACH. This role will be responsible for leading the customer support function, ensuring that customers receive timely and effective support.The ideal candidate will have a proven track record of success in customer-facing roles,...


  • Noida, Uttar Pradesh, India MyOperator Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Success Manager to join our team in Noida. As a key member of our organization, you will be responsible for leading our customer success efforts and ensuring that our clients achieve their goals.Job DescriptionThe ideal candidate will have a strong background in customer success, with...


  • Noida, Uttar Pradesh, India Myoperator Full time

    About the RoleWe are seeking a highly skilled Customer Success Team Manager to join our team at MyOperator. As a key member of our customer-facing team, you will be responsible for leading and managing a team of customer success professionals who focus on building strong relationships with our existing customers.The ideal candidate will have a proven track...


  • Noida, Uttar Pradesh, India 7skytechnovation pvt ltd Full time

    About the RoleAs a Customer Success Expert, you will be responsible for building and maintaining strong relationships with our customers. Your primary goal will be to ensure their satisfaction and help them achieve their goals through effective use of our products or services.Key Responsibilities:Customer Onboarding: Guide new customers through the...


  • Noida, Uttar Pradesh, India MyOperator Full time

    Key Account Manager Job DescriptionWe are seeking an experienced Key Account Manager to join our Customer Success team at MyOperator.About the RoleThis is a key position responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving account growth by identifying upselling opportunities. The successful...


  • Noida, Uttar Pradesh, India Masters India Private Limited Full time

    Job Title: Customer Success StrategistLocation: Procapitus Business Park, Noida Sec - 63Industry: ITEmployment Type: PermanentWe are seeking a highly skilled and experienced API Customer Success Executive to oversee our customer success operations. Our ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as...


  • Noida, Uttar Pradesh, India Trackier Full time

    About TrackierWe're a leading SaaS company building innovative products for performance marketing and mobile marketing, trusted by top brands like ICICI Bank, Flipkart, OLX, and Dentsu.Our mission is to empower businesses to grow through partner marketing led growth, with a suite of products across performance, e-commerce, and mobile.Job DescriptionWe're...


  • Noida, Uttar Pradesh, India Attero Full time

    About AtteroAttero is a leading provider of sustainable waste management solutions, with a focus on electronic waste (e-waste) recycling, battery recycling, and IT asset disposition (ITAD).Job DescriptionWe are seeking an experienced Customer Success Professional to join our team in driving revenue growth through strategic engagement with our valued clients....


  • Noida, Uttar Pradesh, India MyOperator Full time

    About MyOperatorWe are a leading provider of innovative solutions for businesses, aiming to enhance customer experience and drive growth. Our team is dedicated to delivering exceptional services that exceed our clients' expectations.Job Title: Customer Success ExecutiveEstimated Salary: ₹800,000 - ₹1,200,000 per annumLocation: Noida, Sector 2About the...


  • Noida, Uttar Pradesh, India Emrold Management Services Private Limited Full time

    About Emrold Management Services Private LimitedAt Emrold Management Services Private Limited, we are dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch services that exceed our customers' expectations.We are seeking a highly motivated and results-driven Customer Success Representative to join our sales...


  • Noida, Uttar Pradesh, India RateGain Full time

    We are seeking a highly skilled Strategic Customer Success Manager to join our team at RateGain. This is a unique opportunity to drive customer success outcomes and expand our revenue in accounts through cross-sell and up-sell.About the RoleAs a Strategic Customer Success Manager, you will own driving success for our customers by executing Customer Success...


  • Noida, Uttar Pradesh, India 7skytechnovation pvt ltd Full time

    About 7sky Technovation7sky Technovation pvt. Ltd., a leading provider of innovative ERP solutions, is committed to delivering exceptional value to clients through cutting-edge technology and outstanding customer service.We pride ourselves on delivering exceptional customer experiences and are seeking a dedicated Customer Success Executive to join our team...


  • Noida, Uttar Pradesh, India Oracle Full time

    Job OverviewWe are seeking a highly skilled Customer Success Strategist to join our team at Oracle.


  • Noida, Uttar Pradesh, India Businessnext Full time

    About the OpportunityWe are seeking a skilled Customer Success Specialist to champion client success in Banking, Financial Services, and Insurance (BFSI). As our Customer Success Manager for BFSI CRM, you will be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution.Key...


  • Noida, Uttar Pradesh, India Trackier Full time

    We're on a mission to revolutionize the world of Performance Marketing and Mobile Marketing. At Trackier, we've built a suite of products that have helped brands grow their website conversions through partners.With over 7 years of experience in creating industry standards, our team is passionate about delivering exceptional customer experiences. If you're...


  • Noida, Uttar Pradesh, India Innovaccer Full time

    About the JobWe are seeking a highly skilled Director-Customer Success to join our team at Innovaccer.Job DescriptionIn this role, you will be responsible for managing a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.You...


  • Noida, Uttar Pradesh, India snooplay Full time

    About Snooplay: A leading online marketplace for toys and games.We are a funded start-up on a solid growth trajectory to become a household name in toys, games & baby gears in India.If you're a highly motivated individual who's passionate about taking challenges head-on and willing to be a part of a start-up journey, then apply or consider this...