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Customer Success Strategist

1 month ago

Noida, Uttar Pradesh, India Consulting Mantri Full time
Job Description

At Consulting Mantri, we are seeking a skilled Customer Success Strategist to join our team. In this role, you will be responsible for developing and maintaining healthy customer relationships.

Key Responsibilities:
  • Develops Healthy Customer Relationship: Foster strong partnerships with clients to ensure their needs are met and exceeded.
  • Enhances Customer Training: Provide comprehensive training programs to equip customers with the necessary skills and knowledge to get the most out of our products.
  • Evaluates and Analyzes Customer Needs: Conduct thorough assessments to identify areas of improvement and develop strategies to address them.
  • Builds Trust and Transparency with Clients: Establish open and honest communication channels to ensure clients feel valued and informed.
  • Onboard New Clients: Develop and implement onboarding processes to ensure a seamless transition for new clients.
  • Acts as a Customer Advocate: Serve as a liaison between clients and our organization to resolve any issues or concerns.
  • Encourages Customers to Upgrade their Products: Identify opportunities for customers to upgrade their products and services to maximize value.
  • Promotes Customer Loyalty: Develop and implement loyalty programs to retain existing customers and encourage referrals.Compensation and Benefits

    We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience and qualifications. Additional benefits include health insurance, retirement plan, and paid time off.