Customer Experience Strategist
4 weeks ago
Job Title: Customer Experience Strategist
We are Tech2globe Web solution, a dynamic and innovative company seeking a highly skilled Customer Experience Strategist. As a key member of our team, you will be responsible for delivering exceptional customer experiences that drive business growth and customer satisfaction.
Salary: $80,000 - $110,000 per year
In this role, you will be the primary point of contact for client queries and concerns. You will build and maintain strong relationships with existing clients, develop a deep understanding of their needs and business objectives, and identify opportunities for upselling additional services. Your excellent communication and negotiation skills will enable you to effectively handle client inquiries, manage contracts, and ensure timely payment collections.
Required Skills and Qualifications:
- A Master's degree in Marketing, Business Administration, or a related field
- 3+ years of experience in account management, sales, or client-facing roles
- Strong communication, negotiation, and interpersonal skills
- Proven track record of upselling and cross-selling
- Experience in team management and training
- Proficiency in CRM software, and Microsoft Office Suite
Benefits:
- Competitive salary and performance-based bonuses
- Opportunities for professional development and career advancement
- A dynamic and supportive work environment
- Flexible work arrangements
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