Chief Customer Experience Strategist
3 days ago
About Us:
Sinch is a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. We empower businesses to connect with people worldwide through mobile messaging, email, voice, and video.
We reach every phone on earth, making it possible for our customers to interact with people like never before. Our innovative technology platform allows businesses to personalize content and engage with billions of people globally.
More than 150,000 businesses, including top companies and mobile operators, use Sinch's advanced technology to drive customer success. We're profitable, fast-growing, and have been since our foundation. Our core values – Make it Happen, Dream Big, Keep it Simple, and Win Together – guide our global organization and inspire our team of over 5,000 employees across 60 countries.
Job Overview:
We're seeking an experienced Chief Customer Officer (CCO) to join our executive team at Sinch India. The CCO will lead all customer initiatives and drive our customer-centric strategy across the organization. This role is critical in ensuring customer success, fostering innovation, and driving sustainable growth.
We need a business leader who can collaborate closely with sales and product teams to deliver exceptional customer experiences. The ideal candidate will have a proven track record of driving customer success and revenue growth in tier 1 enterprise market segments.
Key Responsibilities:
- Customer Success: Spearhead customer success strategies to drive growth, institutionalize monthly/quarterly success reviews with customers, and develop programs to increase expansion ratios and solution breadth.
- Partner Success: Build and nurture strategic CX tech ISV partnerships to complete their offering, co-create new outcomes, and establish indirect consumption channels.
- Customer Support: Oversee the customer support organization to ensure high-quality, responsive service, implement best practices, and regularly review and improve support processes based on customer feedback.
- Program Management: Strengthen program management capability and cadence for key customer projects, ensure timely delivery, implement tracking and reporting mechanisms, and institutionalize delivery excellence metrics.
- Digital Sales Development: Incubate and grow a digital sales team for low-touch customer motions, develop self-service capabilities, and measure DIY business growth.
- Executive Leadership: Serve as a key member of the executive team, contribute to overall business strategy, represent the voice of the customer, and collaborate with other C-level executives.
Requirements:
- 20+ years of experience in customer-facing leadership roles, preferably in the technology industry.
- Proven track record of driving customer success and revenue growth in tier 1 enterprise market segments.
- Strong understanding of cloud, SaaS, and mobile engagement technologies.
- Experience in building and managing strategic partnerships.
- Excellent leadership, communication, and interpersonal skills.
- MBA or equivalent advanced degree preferred.
Estimated Salary: $180,000 - $250,000 per year, depending on location and experience.
-
Chief Climate Sustainability Strategist
6 days ago
Noida, Uttar Pradesh, India Attero Full timeJob Title: Chief Climate Sustainability StrategistWe are seeking a highly skilled and experienced Chief Climate Sustainability Strategist to join our team at Attero. The successful candidate will play a vital role in driving our company's commitment to environmental sustainability and helping us achieve our ambitious climate goals.
-
Chief Cybersecurity Strategist
5 days ago
Noida, Uttar Pradesh, India Tata Consultancy Services Full timeJob Title: Chief Cybersecurity StrategistWe are looking for a seasoned Cybersecurity Strategist to lead our threat exposure management products. As a key member of our team, you will be responsible for defining and driving the vision, strategy, and roadmap for these products, aligning with industry trends and business goals.The ideal candidate will have 4+...
-
Chief Data Strategist
2 weeks ago
Noida, Uttar Pradesh, India GEDU Services Full timeJob Description:We are seeking a highly skilled Chief Data Strategist to join our team at GEDU Services.This is a challenging role that requires strong leadership skills, technical expertise, and the ability to drive business growth through data-driven insights.About the Role:The Chief Data Strategist will be responsible for developing and implementing a...
-
Chief Technology Strategist
2 weeks ago
Noida, Uttar Pradesh, India Sampoorna Consultants Pvt. Ltd Full timeOverviewSampoorna Consultants Pvt. Ltd seeks an experienced Chief Technology Strategist to lead its IT department and drive technology innovation across the organization.About the RoleThe successful candidate will be responsible for developing and implementing technology strategies that align with the company's business objectives, as well as overseeing the...
-
Chief Financial Strategist
3 weeks ago
Noida, Uttar Pradesh, India Finanshels Full timeAt Finanshels, we're revolutionizing the financial landscape by empowering businesses with cutting-edge solutions that streamline accounting and tax operations. Our mission is to bridge the gaps faced by businesses in the region, from tedious accounting tasks to limited access to finance expertise.We serve a customer base exceeding 20 million SMBs across the...
-
Chief Information Security Strategist
3 days ago
Noida, Uttar Pradesh, India iSON Xperiences Pvt Ltd Full timeJob Title: Chief Information Security StrategistThe iSON Xperiences Pvt Ltd is seeking a seasoned IT professional to fill the role of Chief Information Security Strategist. As a key member of our team, you will be responsible for developing and implementing comprehensive security strategies to protect our organization's IT assets.Responsibilities:Develop and...
-
Chief Legal Strategist
2 weeks ago
Noida, Uttar Pradesh, India Contract Bazaar Full timeJob Description:We are seeking a highly skilled Chief Legal Strategist to join our team at Contract Bazaar.Company Overview:Contract Bazaar is a leading provider of legal solutions, dedicated to helping businesses navigate the complexities of contract management.Job Summary:The Chief Legal Strategist will be responsible for providing expert advice on...
-
Chief SAP Strategist
3 weeks ago
Noida, Uttar Pradesh, India McKinsol Consulting Inc. Full timeAbout McKinsol Consulting Inc.We are a leading provider of Retail & Fashion IT services, with a strong focus on SAP S/4HANA solutions.Job Title: Chief SAP StrategistAbout the RoleWe are seeking an experienced SAP expert to lead our business development strategy and drive revenue growth. As Chief SAP Strategist, you will be responsible for developing and...
-
Chief Technology Strategist
3 days ago
Greater Noida, Uttar Pradesh, India XTENTEAM SOLUTIONS LLP Full timeJob Title:Chief Technology StrategistCompany Overview:Xtenteam Solutions LLP is a forward-thinking organization dedicated to harnessing the power of technology to drive business success. We are seeking a seasoned Chief Technology Strategist to lead our technology efforts.Salary:The salary for this position is estimated to be between $150,000 and $220,000 per...
-
Chief Technology Strategist
1 day ago
Noida, Uttar Pradesh, India Iris Software Inc. Full timeJob Title: Chief Technology StrategistAbout Iris Software Inc.Iris Software Inc. is a leading software development company that specializes in creating innovative solutions for various industries. Our team of experts is passionate about delivering high-quality products that meet the evolving needs of our clients.Salary: £120,000 - £150,000 per annum,...
-
Chief Domestic IT Growth Strategist
3 weeks ago
Noida, Uttar Pradesh, India HIC Global Solutions Full timeAt HIC Global Solutions, we are seeking a Chief Domestic IT Growth Strategist to drive business expansion in the domestic IT staffing market.Salary: ₹2,500,000 - ₹6,000,000 per annum (estimated)Company OverviewHIC Global Solutions Private limited is a leading provider of domestic IT staffing services. We have built a reputation for delivering...
-
Chief Sales Strategist for Circular Economy
3 weeks ago
Noida, Uttar Pradesh, India IFP Petro Products Private Limited Full timeJob OverviewIFP Petro Products Private Limited is seeking a highly skilled and experienced Chief Sales Strategist to lead the company's sales efforts in achieving a circular economy. The ideal candidate will have a strong background in lubricants or similar industries, with expertise in data analysis, marketing strategy, and team management.
-
Chief Product Design Strategist
4 weeks ago
Noida, Uttar Pradesh, India SBS Full timeOverview:SBS, a leading fintech company, is seeking a highly skilled Chief Product Design Strategist to join its Central Design team at Noida location.This role offers an exciting opportunity to shape the future of finance and work with a talented team of product designers focused on delivering world-class user-centered experiences.The successful candidate...
-
Chief Financial Strategist
2 days ago
Noida, Uttar Pradesh, India DigiLantern Full timeTalent Socio seeks an experienced Chief Financial Strategist to lead all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation. Estimated salary: $120,000 - $180,000 per year.The ideal candidate will have 4+ years of combined accounting and finance experience, with advanced...
-
Chief Cybersecurity Strategist
3 weeks ago
Noida, Uttar Pradesh, India Tata Consultancy Services Full timeJoin Tata Consultancy Services as a seasoned cybersecurity expert in the role of Chief Cybersecurity Strategist. With our organization, you will play a pivotal part in shaping the direction of our threat exposure management products.About the RoleIn this position, you will be responsible for driving the vision, strategy, and roadmap for threat exposure...
-
Chief SaaS Operations Strategist
3 weeks ago
Noida, Uttar Pradesh, India HCLSoftware Full timeChief SaaS Operations StrategistWe are seeking a seasoned and accomplished Chief SaaS Operations Strategist to lead the delivery and management of our AI-driven chatbot and agent queuing solutions.About the Role:Strategic Leadership:Oversee the day-to-day operations, ensuring availability, performance, and scalability of our SaaS-based products.Develop and...
-
Chief Cybersecurity Strategist
3 weeks ago
Noida, Uttar Pradesh, India Careerpartner Full timeAbout the RoleWe are seeking a highly experienced Chief Cybersecurity Strategist to join our team at Careerpartner. This is an exciting opportunity for a seasoned IT security professional to take on a leadership role in shaping our cybersecurity strategy and driving business growth.Job SummaryThe successful candidate will have a strong background in IT...
-
Chief Marketing Strategist
3 weeks ago
Noida, Uttar Pradesh, India Convene Full timeJob DescriptionWe are seeking an experienced Chief Marketing Strategist to join our team at Convene. As a key member of our marketing department, you will be responsible for developing and executing strategic marketing plans that drive business growth and revenue.About the RoleThe successful candidate will have 8+ years of experience in B2B marketing,...
-
Chief Financial Strategist
2 days ago
Noida, Uttar Pradesh, India Brancosoft Pvt Ltd Full timeJob DescriptionAt BrancoSoft Pvt Ltd, we are seeking a highly skilled Chief Financial Strategist to join our team. As a key member of our leadership, you will play a vital role in shaping the company's financial future.About the RoleThe ideal candidate will have proven experience as a Financial Manager and a strong understanding of financial trends within...
-
Chief Product Strategist
3 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timeAbout the RoleWe are seeking an experienced Chief Product Strategist to join our team at HCLTech. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work collaboratively with cross-functional teams.Job DescriptionIn this role, you will be responsible for developing and executing...