Chief SaaS Operations Strategist
1 week ago
We are seeking a seasoned and accomplished Chief SaaS Operations Strategist to lead the delivery and management of our AI-driven chatbot and agent queuing solutions.
About the Role:- Strategic Leadership:
- Oversee the day-to-day operations, ensuring availability, performance, and scalability of our SaaS-based products.
- Develop and implement strategies to drive business growth, improve customer satisfaction, and enhance operational efficiency.
- Technical Expertise:
- Lead technical teams in designing, implementing, and maintaining complex SaaS solutions, including AI chatbots and CCAI systems.
- Maintain a deep understanding of cloud technologies, integration with third-party services, and identity management (SSO, AD, SAML).
- Solution Architecture:
- Collaborate with cross-functional teams to ensure seamless integration of third-party tools, systems, and applications.
- Design and implement solution architectures that meet business requirements, ensuring compliance with industry standards and best practices.
- Team Management:
- Lead and manage high-performing teams, focusing on talent development, skill enhancement, and strategic planning.
- Mentor team members, providing guidance and support to achieve individual and team goals.
- Communication and Stakeholder Management:
- Communicate effectively with internal and external stakeholders, conveying technical details and business value.
- Maintain strong written and spoken English proficiency to convey complex ideas to both technical and non-technical audiences.
$140,000 - $160,000 per annum, depending on experience and qualifications. The salary is competitive and reflective of the market rate for this position.
About You:- Bachelor's degree in Computer Science, IT, or related field.
- 10+ years of experience in SaaS operations, IT management, or related roles.
- Strong understanding of SaaS-based products, AI chatbots, and CCAI systems.
- Expertise in cloud technologies and integration with third-party services.
- Familiarity with identity management (SSO, AD, SAML) and IT governance (ITIL, SOC, ISO).
- Solution-oriented mindset with proven experience solving complex technical and operational issues.
- Proven leadership experience with team-building skills and resource management expertise.
- Excellent communication skills in English.
- A dynamic and collaborative work environment.
- Ongoing professional development and training opportunities.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous paid time off policy.
- The opportunity to work with a cutting-edge technology company.
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