Chief SaaS Operations Strategist

1 week ago


Noida, Uttar Pradesh, India HCLSoftware Full time
Chief SaaS Operations Strategist

We are seeking a seasoned and accomplished Chief SaaS Operations Strategist to lead the delivery and management of our AI-driven chatbot and agent queuing solutions.

About the Role:
  • Strategic Leadership:
    • Oversee the day-to-day operations, ensuring availability, performance, and scalability of our SaaS-based products.
    • Develop and implement strategies to drive business growth, improve customer satisfaction, and enhance operational efficiency.
  • Technical Expertise:
    • Lead technical teams in designing, implementing, and maintaining complex SaaS solutions, including AI chatbots and CCAI systems.
    • Maintain a deep understanding of cloud technologies, integration with third-party services, and identity management (SSO, AD, SAML).
  • Solution Architecture:
    • Collaborate with cross-functional teams to ensure seamless integration of third-party tools, systems, and applications.
    • Design and implement solution architectures that meet business requirements, ensuring compliance with industry standards and best practices.
  • Team Management:
    • Lead and manage high-performing teams, focusing on talent development, skill enhancement, and strategic planning.
    • Mentor team members, providing guidance and support to achieve individual and team goals.
  • Communication and Stakeholder Management:
    • Communicate effectively with internal and external stakeholders, conveying technical details and business value.
    • Maintain strong written and spoken English proficiency to convey complex ideas to both technical and non-technical audiences.

$140,000 - $160,000 per annum, depending on experience and qualifications. The salary is competitive and reflective of the market rate for this position.

About You:
  • Bachelor's degree in Computer Science, IT, or related field.
  • 10+ years of experience in SaaS operations, IT management, or related roles.
  • Strong understanding of SaaS-based products, AI chatbots, and CCAI systems.
  • Expertise in cloud technologies and integration with third-party services.
  • Familiarity with identity management (SSO, AD, SAML) and IT governance (ITIL, SOC, ISO).
  • Solution-oriented mindset with proven experience solving complex technical and operational issues.
  • Proven leadership experience with team-building skills and resource management expertise.
  • Excellent communication skills in English.
What We Offer:
  • A dynamic and collaborative work environment.
  • Ongoing professional development and training opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy.
  • The opportunity to work with a cutting-edge technology company.


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