Product Specialist
3 weeks ago
We're seeking a skilled Product Support Engineer to join our Bangalore office. As a key member of our growing team, you'll handle customer communication, research, debugging, and delivery.
Key Responsibilities:
- Be the first point of contact for Singular's clients and partners, troubleshoot issues or escalate them internally
- Research and solve client issues
- Work closely with Support, Product, and Engineering teams to improve and grow the product offering
- Advocate for customers with the product organization
- Develop expertise in mobile marketing and Singular's product offering
- Contribute to the growth and development of our customer support competency
Requirements:
- Fluent English verbal and written communication skills – a must
- Ability to write short technical explanations in English – a must
- Service-oriented individual
- Self-management and prioritization skills
- Ability to work in a fast-paced, innovative environment
- High energy, sense of urgency, and decisiveness
- Responsibility, independence, and a willingness to learn
- Team player with solid communication and presentation skills
- 4-7 years of experience in Technical Support or QA
- Previous experience in a B2B SaaS company – an advantage
- B.E/B.C.A/M.C.A. degree in a relevant technical field
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