Customer Success Technical Advisor

5 days ago

Noida, Uttar Pradesh, India Saas Labs US Inc. Full time
About the Role

We are seeking a highly skilled Customer Success Technical Advisor to join our Support team at Saas Labs US Inc.

Job Summary

The ideal candidate will have a strong technical background and excellent communication skills, with the ability to work with diverse customers and internal stakeholders. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.

Responsibilities
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers.
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
  • Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
  • Providing direct technical assistance to customers via phone, email, chat, and tickets.
Requirements

To be successful in this role, you must have:

  • A minimum of 1-2 years of experience in the IT industry, preferably working in a customer-facing role with international customers.
  • Associate or Bachelor's degree in Information Technology or a related field.
  • Hands-on experience in narrowing down reported problems into accurate issues and identification of root causes.
  • Proficient in ensuring customer issues are resolved in the most timely and effective manner possible.
  • Advanced proficiency in written and spoken English.
What We Offer

In return for your expertise, we offer:

  • An estimated salary range of $80,000 - $110,000 per year, depending on your location and experience.
  • A routine hackathon and learning boot camp program to promote knowledge sharing and professional growth.
  • A global team spread across 6 countries, with opportunities for collaboration and networking.
About Us

Saas Labs US Inc. is a fast-growing SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration.

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