Customer Technical Advisor
1 month ago
About the Role
We are seeking a highly skilled Customer Technical Advisor to join our team at Adobe. As a key member of our technical advisory team, you will provide expert guidance and consultation to our customers on Adobe Experience Platform and Adobe Journey Optimizer.
Key Responsibilities
- Provide technical consultation and guidance to customers on Adobe Experience Platform and Adobe Journey Optimizer
- Help customers understand Adobe's capabilities and the transformative power of world-class customer experiences
- Educate clients on how existing and new product features and functionality work, and address product-related questions and technical challenges
Requirements
- 5+ years of implementation experience with Adobe Experience Cloud products, especially Adobe Experience Platform and Journey Optimizer
- Expertise in deploying, configuring, and optimizing all major Experience Platform services and Journey Optimizer features
- Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc.
- Hands-on experience developing custom applications, workflows, and integrations using Experience Platform APIs
- Good communication skills and ability to interact with customers independently with good articulation and confidence
- Digital marketing experience, with Martech platforms implementation (Adobe/SFDC) from solution, design, and implementation specifically with AEP and AJO
- Database skills – good expertise of either databases SQL/Oracle/Teradata, etc.
- Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation, and personalization
- Data model design skills for Marketing databases. Capability to query, work on aggregates, use filter conditions, create joins, define keys, set index, etc
- Understand complex data models (preferably XDM) and the objective of marketing campaigns
- Familiarity with establishing rules and conditional logics to customize journeys based on customer attributes and behaviors. Advocate for improvements
- Strong ability to partner and effectively work across the organization with line of business and technology colleagues. Strong implementation coordination and communication skills
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