Customer Engineering Lead

3 weeks ago


Noida, Uttar Pradesh, India BrowserStack Full time
About Us

BrowserStack is the world's leading software testing platform, empowering over two million tests every day across 19 global data centers. Our products enable developers to build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions.

Our Mission

We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

About the Role

As a Customer Engineering Lead, you will partner with Sales functions to deliver revenue growth. You should be someone who is passionate about technology in all forms and have an excellent understanding of agile software development and testing technologies. You will enjoy collaborating with customers and solving real-world customer-facing problems.

Key Responsibilities

  1. Be the architect and owner for the customer's end-to-end technical evaluation of BrowserStack; deliver on revenue plan with the account team; work as an technical advisor for Fortune 500 companies.
  2. Work closely with customer stakeholders like the customer's Dev, QA, Network,Security, Business teams etc, to resolve technical product queries or technical roadblocks.
  3. Accountable for leading Customer Engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support, and ongoing customer relationships
  4. Design and lead comprehensive technical sessions in the sales cycle – mapping out the customer's unique workflows, technical architecture, and organizational goals – leading to a clear understanding of BrowserStack's value proposition in the customer's evaluation; design and conduct comprehensive solution demonstrations
  5. Participate in devising innovative technical approaches/solutions to enable customers to succeed with BrowserStack.
  6. You will participate actively with cross-functional product & engineering teams, and learn & develop on different technologies as per the customer needs. This involves programming, test automation frameworks, CI tools, security, networks, etc.
  7. Develop a strong understanding of our technology portfolio and the competitive landscape for web apps, mobile apps and visual testing solutions ​​to strategically position the BrowserStack products, based on customer's use cases.
  8. Work as a bridge between Customer and Product & Engineering teams, capture technical product requirements and feedback from customers and relay it to the product with relevant market insights to enhance the BrowserStack its Product offerings
  9. You will lead and mentor team members and coordinate closely with peers
  10. Lead initiatives to scale the Customer Engineering practice. e.g. streamlining processes and building workflows for efficient external and internal coordination, creating reusable technical or process artifacts, etc.

Opportunities in this Role:

  1. Tech - Learning about large enterprises tech stack
  2. Tech - Opportunity to learn about different languages & frameworks, Continuous integration tools, etc
  3. Tech - Building systems for debugging & scaling
  4. Customer - Talking to industry leaders, customer leadership, their Dev / QA / Security, Network teams, etc.

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:
  1. Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
  2. Gratuity as per payment of Gratuity Act, 1972
  3. Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
  4. Remote-First work environment that allows our people to work from anywhere in India
  5. Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience


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