Executive Advisor for Motor Claims Operations
1 month ago
We are seeking a highly skilled Executive Advisor to join our Motor Claims Operations team in Noida/Pune - SEZ. As an Executive Advisor, you will be responsible for handling end-to-end claims, ensuring timely resolution of customer concerns, and maintaining high quality standards.
Key Responsibilities:- Ensure that process transactions are processed as per standard procedures.
- Meet assigned targets in accordance with Service Level Agreements (SLAs).
- Maintain the quality of transactions in compliance with predefined parameters.
- Control claim costs and minimize leakage.
- Accurately manage reserves and payments, and oversee the lifecycle of claims.
- Adhere to Company Policies and Procedures.
- English language proficiency - CEF Level C1-13+ certified by British Council or certified assessor.
- Previous international Voice experience, preferably in insurance.
- Familiarity with MS Office and good computer navigation skills.
- Possesses necessary knowledge of business concepts to effectively perform the job.
- Makes decisions in a timely manner, shows good judgment about when to make decisions independently and when to collect more information or involve others.
- Commits to achieving specific objectives and takes ownership for accomplishing them.
- Responsible for handling high volumes of transactions.
- Effectively balances quality, timeliness, and productivity standards.
We are EXL, a leading business process management and outsourcing company. Our mission is to deliver world-class services that drive business outcomes for our clients.
Why Join Us?At EXL, we offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.
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