Customer Success Business Partner

2 weeks ago

Noida, Uttar Pradesh, India Hotelogix India Private Limited Full time

Job Description - CSS

As a key member of our team at Hotelogix India Private Limited, you will be responsible for owning overall relationships with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

Key objectives of this role include:

  • To better customer adoption by meeting up upsell/cross sell targets.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.

Daily and Monthly Responsibilities

Responsibilities include:

  • Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns.
  • Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials.

Required Skills and Qualifications

Key qualifications include:

  • 3-5 years of experience in communications, marketing, sales, account management, or customer success.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Analytical and process-oriented mindset.
  • Comfortable working across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.

Preferred Qualifications

Bachelor's degree and knowledge of Zoho will be a plus point.

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