Customer Care Success Advocate

2 weeks ago

Noida, Uttar Pradesh, India Monotype DACH Full time

Customer Care Success Advocate

At Monotype DACH, we're seeking a Customer Care Success Advocate to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.

Key Responsibilities:

• Resolve customer purchase and billing issues, including credit card, PayPal, and invoice transactions.

• Collaborate with corporate customers and stakeholders to establish invoice accounts, process purchase orders, and generate invoices.

• Leverage standard responses and customize them as needed to address customer inquiries, escalating to native speakers when required.

• Communicate with the development team and finance team to address common customer questions, ensuring product integrity and escalating support and feature enhancement requests as necessary.

Requirements:

• Basic knowledge of Windows and Mac operating systems and text applications (MSOffice, Adobe Creative Cloud, etc.).

• Basic knowledge of HTML5 and CSS.

• Excellent written and verbal communication skills.

• Ability to manage multiple tasks and priorities, working within time targets and self-motivated to work on a team or individually.

• Good typing skills in English.

• Willingness to work in a rotational shift on weekends and holidays, as well as a permanent shift on weekends and holidays in Australia, UK, US, and India.

What We Offer:

Monotype DACH is an Equal Opportunities Employer, committed to diversity and inclusion. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Monotype DACH is expanding globally, and proficiency in one or more of the following languages is desirable: German, Japanese, French, Spanish.

#LI-DNI

  • Customer Care Success Advocate

    2 weeks ago

    Noida, Uttar Pradesh, India Monotype DACH Full time

    Customer Care Success AdvocateAt Monotype DACH, we're seeking a skilled Customer Care Success Advocate to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences across various regions, including Australia, the UK, the US, and India. Your primary focus will be on resolving customer...

  • Customer Care Success Advocate

    3 weeks ago

    Noida, Uttar Pradesh, India Monotype DACH Full time

    Customer Care Success RepresentativeAre you the key to unlocking brand success?At Monotype, we're on a mission to help brands connect with their audience in meaningful ways. As a Customer Care Success Representative, you'll play a crucial role in ensuring our customers have a seamless experience with our products.What you'll be doing:• Resolve purchase and...

  • Customer Success Advocate

    7 days ago

    Noida, Uttar Pradesh, India Hotelogix India Private Limited Full time

    At Hotelogix India Private Limited, we are seeking a talented CUSTOMER SUCCESS ADVOCATE to join our team.Job Overview:As a key member of our customer success team, the Customer Success Advocate will be responsible for building and maintaining strong relationships with our clients, driving customer adoption and retention, and ensuring high levels of customer...

  • Customer Success Advocate

    3 days ago

    Noida, Uttar Pradesh, India Monotype DACH Full time

    Customer Care Success RepresentativeAre you the ideal candidate who can build meaningful connections with our target audience and customers?Monotype, the world's #1 company in fonts, is seeking a Customer Care Success Representative to join our team in this fast-growing center. Based in NOIDA, Sector 125 (Delhi/NCR), our strategic center of excellence...

  • Customer Success Strategist

    3 weeks ago

    Noida, Uttar Pradesh, India Consulting Mantri Full time

    Customer Success ManagerAt Consulting Mantri, we're seeking a skilled Customer Success Manager to join our team. This role is responsible for developing and maintaining healthy customer relationships, enhancing customer training, and evaluating customer needs.Key Responsibilities:Develops Healthy Customer Relationship: Foster strong relationships with...

  • Customer Success Liaison

    3 weeks ago

    Noida, Uttar Pradesh, India Consulting Mantri Full time

    Key ResponsibilitiesDeveloping Strong Customer Ties: Foster a healthy and collaborative relationship with clients to ensure their needs are met and exceeded.Enhancing Customer Knowledge: Provide comprehensive training and support to help clients maximize the value of our services.Evaluating Customer Needs: Analyze and assess client requirements to identify...

  • Customer Success Director

    4 days ago

    Noida, Uttar Pradesh, India STAGE Full time

    About the OpportunityWe are seeking a highly skilled Customer Experience Manager to play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction.This individual will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy, while fostering strong customer...

  • GST Customer Success Manager

    3 days ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Customer Success Role:The Customer Success team at Masters India Private Limited plays a vital part in ensuring the long-term satisfaction and success of our enterprise clients. This team guides clients through every stage of the lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer...

  • Customer Success Strategist

    1 week ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Role:Masters India Private Limited is seeking a Customer Success Strategist to drive long-term success and satisfaction of our enterprise clients. As a key member of our Customer Success team, you will guide clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions.Key...

  • Customer Success Lead

    3 days ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About Masters India Private LimitedMasters India Private Limited is seeking a highly skilled Customer Success Lead to join our team. As a key member of our Customer Success team, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn.Key Responsibilities:Understand clients' objectives and align...

  • Customer Success Associate

    4 days ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Role:The Customer Success team at Masters India Private Limited is dedicated to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions.Key Responsibilities:Understand clients' objectives...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the GST Customer Success Team:The Customer Success team plays a pivotal role in ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a Customer Success Manager, you will drive product...

  • Customer Success Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    {"title": "Customer Success Role at Masters India Private Limited", "description": "About the Customer Success TeamMasters India Private Limited's Customer Success team plays a vital role in ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption,...

  • Customer Success Professional

    3 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Customer Success TeamThe Customer Success team at Masters India Private Limited plays a vital role in ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions.Key...

  • Customer Care Success Representative

    3 weeks ago

    Noida, Uttar Pradesh, India Monotype DACH Full time

    As a Customer Care Success Representative at Monotype, you will play a crucial role in ensuring the success of our customers worldwide. Your primary responsibility will be to provide exceptional support to our clients, addressing their queries, and resolving any issues they may encounter with our products. This is a fantastic opportunity to join a global...

  • Customer Care Team Manager

    7 days ago

    Noida, Uttar Pradesh, India AVN CONSULTANCY Full time

    We are looking for a highly skilled Customer Care Team Manager to oversee the delivery of exceptional customer service and after-sales support. The successful candidate will be responsible for managing a team of representatives, creating policies and procedures, and ensuring a standardized level of service is maintained for all customers.Key...

  • GST Customer Success Coordinator

    6 days ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Role:The Customer Success Manager will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn for our enterprise clients.Key Responsibilities:Align Masters India's products to meet client objectives and demonstrate value to customers to ensure high levels of product adoption.Identify both stated and...

  • GST Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the GST Customer Success Team:The Customer Success team plays a pivotal role in ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a Customer Success Manager, you will drive product...

  • Customer Success Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    Job SummaryWe are seeking a highly skilled Customer Success Team Lead to join our team at MyOperator. As a Customer Success Team Lead, you will be responsible for overseeing the daily operations and activities of our facilities and programs in assigned areas. You will work closely with our Account Managers to improve the overall customer experience and...

  • GST Customer Success Professional

    7 days ago

    Noida, Uttar Pradesh, India Masters India Private Limited Full time

    About the Job:The Customer Success Manager for GST clients at Masters India Private Limited plays a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. The ultimate goal...