Customer Care Success Advocate

2 weeks ago

Noida, Uttar Pradesh, India Monotype DACH Full time

Customer Care Success Advocate

At Monotype DACH, we're seeking a skilled Customer Care Success Advocate to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences across various regions, including Australia, the UK, the US, and India. Your primary focus will be on resolving customer issues, providing timely and accurate responses, and ensuring seamless product implementation.

Key Responsibilities:

Resolve customer complaints and billing issues efficiently.

Collaborate with corporate customers to establish invoice accounts, process purchase orders, and manage invoicing.

Utilize standard responses and escalate to native speakers when necessary. Identify gaps in standard responses and communicate with the development team to maintain product integrity.

Requirements:

Basic knowledge of Windows and Mac operating systems.

Familiarity with text applications (MSOffice, Adobe Creative Cloud, etc.).

Basic knowledge of HTML5 and CSS.

Excellent written and verbal communication skills.

Ability to manage multiple tasks and priorities, working within time targets.

Self-motivated and able to work on a team or individually, organizing workload to achieve prompt, courteous, and accurate responses.

Good typing skills (English).

Willingness to work in a rotational shift on weekends and holidays.

Monotype DACH is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Monotype DACH is expanding globally. Proficiency in one or more of the following languages is desirable (not mandatory) for this role: German, Japanese, French, Spanish

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